IT Service Desk Analyst | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Greenham; On-site; GBP 23,000 - 30,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an IT Service Desk Analyst to join the IM&T team at Ascot's Greenwood Offices. The role is on-site only and involves delivering professional first-line IT support to clinical and administrative colleagues across multiple sites, ensuring reliable access to systems.

The successful candidate will log requests to a high standard, adhere to SLAs, & escalate when needed, maintaining accurate records to support uninterrupted patient care.

Responsibilities

• Ensuring that the Service Desk operates a highly professional service that meets the needs of the Trust.
• Servicing requests for assistance from users in a pleasant and professional manner.
• Ensuring that requests are logged to a high quality, assigned and responded to in a timely manner according to agreed SLAs and procedures.
• Responding to requests by providing first line support to enable callers to solve their problems, or by forwarding details to further support channels for investigation.
• Maintaining accurate log entries of all contact with the user, and ultimately resolution details.
• Ensuring escalation procedures are properly followed.
• Responding to escalated, complex and highly impacting user calls in a timely fashion.

Job description

IT Service Desk Analyst | Frimley Health NHS Foundation Trust

Based in the Greenwood Offices in Ascot (On-site Role)

Are you passionate about technology and delivering outstanding customer service? We are looking for a proactive and customer-focused IT Service Desk Analyst to join our IM&T team and play a vital role in supporting the delivery of high-quality healthcare services.

As the first point of contact for IT support, you will provide professional first-line technical assistance to clinical and administrative colleagues across multiple sites, including community satellite locations. Your expertise and problem-solving skills will help ensure that staff have reliable access to the systems and technology they need to deliver excellent patient care.

We are looking for someone with strong communication skills, a passion for technology, and a commitment to delivering exceptional customer service. Whether supporting frontline clinical teams or administrative colleagues, you will play an important role in keeping our organisation connected and operational.

This position is based inAscotand requires on-site attendance. Please note thathome working and hybrid working are not available for this role.

Previous recent applicants need not apply

• Ensuring that the Service Desk operates a highly professional service that meets the needs of the Trust.
• Servicing requests for assistance from users in a pleasant and professional manner.
• Ensuring that requests are logged to a high quality, assigned and responded to in a timely manner according to agreed SLAs and procedures.
• Responding to requests by providing first line support to enable callers to solve their problems, or by forwarding details to further support channels for investigation.
• Maintaining accurate log entries of all contact with the user, and ultimately resolution details.
• Ensuring escalation procedures are properly followed.
• Responding to escalated, complex and highly impacting user calls in a timely fashion.

This position isnot eligiblefor Skilled Worker visa sponsorship. Applicants must already hold theright to work in the UKfor the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

We reserve the right to close the advert early if sufficient applications have been received.

Previous applicants need not apply.

This advert closes on Thursday 15 Oct 2026