IT Service Desk & Support Analyst — 1st/2nd Line

Gregory Group; Cullompton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

On-call pay

Monthly training courses

Retail discounts

Wellbeing support

Cycle to work

Free uniform

Job summary

Gregory Distribution Ltd is seeking an IT Service Desk/Support Analyst to provide 1st and 2nd line support across our UK sites, including warehouse, transport and back-office systems. You will log, triage and resolve incidents, manage requests and keep users informed with clear communications.

We require at least 2 years of IT support experience, strong customer service skills, and attention to detail. Travel to other Gregory Group locations and occasional on-call duties are part of the role.

Qualifications

• Minimum of 2 years' IT support experience.
• Confident in supporting users of varying technical ability.
• High level of accuracy in builds and documentation.
• Ability to manage workload and meet project deadlines.
• Full UK driving licence, access to a vehicle and willingness to travel.

Responsibilities

• Provide 1st and 2nd line IT support across multiple UK sites.
• Log, categorise, prioritise and update tickets per SLAs.
• Troubleshoot Windows, Office, mobile devices, printers and network issues.
• Manage user access, mailbox and Teams administration, and telephony provisioning.
• Escalate to Senior Service Desk or other teams with clear handover details.
• Deploy and maintain IT assets and liaise with suppliers/third parties.
• Support IT aspects of site openings, relocations and equipment refreshes.
• Communicate updates to users and manage expectations through to resolution.
• Maintain compliance with information security policies and ensure proper guidance.
• Participate in on-call rota and occasional travel to Gregory Group locations.

Skills

IT support

1st/2nd line support

Communication

Attention to detail

Self-management

Travel readiness

Job description

Gregory Distribution Ltd is seeking an IT Service Desk/Support Analyst to provide 1st and 2nd line support across our UK sites, including warehouse, transport and back-office systems. You will log, triage and resolve incidents, manage requests and keep users informed with clear communications.

We require at least 2 years of IT support experience, strong customer service skills, and attention to detail. Travel to other Gregory Group locations and occasional on-call duties are part of the role.