IT Service Desk Analyst

EMR UK Careers; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a passionate 1st Line Service Desk Analyst to join their IT support team in Warrington. This role offers a fantastic opportunity to support internal staff across various platforms, troubleshoot technical issues, and enhance user experience. With a strong emphasis on technology and customer service, you'll be the first point of contact for technical support, ensuring smooth operations and assisting users with their IT needs. Join a forward-thinking organization committed to recycling and sustainability, where your contributions will make a meaningful impact.

Benefits

Bonus scheme

Cycle to work scheme

25 days annual leave plus bank holidays

Enhanced maternity and paternity leave

Wellbeing Scheme via Health Shield

Employee Support including Life Assurance

24/7 Colleague Assistance

Financial Wellbeing Support

Online savings options

Qualifications

• 18 months experience in a similar role is required.
• Strong customer service and communication skills are essential.

Responsibilities

• Serve as the first point of contact for technical support.
• Troubleshoot and resolve hardware, software, and network issues.
• Document issues and educate users on IT best practices.

Skills

Windows

MacOS

Office 365

Active Directory

Azure AD

network fundamentals

Intune

mobile device management

hardware troubleshooting

VoIP

cybersecurity best practices

Job description

Package Description:

• Bonus scheme
• Cycle to work scheme
• 25 days annual leave plus bank holidays, with options to buy and sell leave annually
• Enhanced maternity and paternity leave
• Wellbeing Scheme via Health Shield, providing unlimited GP and counselling access, plus cashback on health treatments
• Employee Support including Life Assurance and critical illness pay
• 24/7 Colleague Assistance and Financial Wellbeing Support with access to loans, savings, and financial education
• Online savings options with major retailers, utilities, and entertainment providers

Location:

Warrington, Cheshire

About our opportunity

We are seeking a 1st Line Service Desk Analyst to join our IT support team. If you are passionate about technology and troubleshooting, this is a great chance to support our internal staff across various platforms.

Working hours:

40 hours/week (Monday – Friday, rotating shifts between 6am and 4:30pm) & Saturday & Bank Holiday Rota: 7am – 1pm (additional pay applicable)

Key Responsibilities:

• Serve as the first point of contact for technical support via phone, email, or ticket system
• Troubleshoot and resolve hardware, software, and network issues
• Escalate complex issues appropriately
• Document issues, solutions, and troubleshooting steps
• Educate users on IT best practices
• Collaborate to improve internal processes

About you

Technical Skills:

• Knowledge of Windows and MacOS
• Experience with Office 365, Active Directory, Azure AD
• Understanding of network fundamentals
• Experience with Intune and mobile device management
• Hardware troubleshooting skills
• Basic knowledge of VoIP and softphone apps
• Familiarity with endpoint security and cybersecurity best practices

Essential Requirements:

• At least 18 months in a similar role
• Genuine interest in technology
• Strong customer service and communication skills
• Organized and positive attitude
• Full driving license

Who we are

Our purpose is to create a future where materials are reused, reducing environmental impact. We recycle 10 million tonnes of metals and plastics annually, saving 19 million tonnes of carbon, diverting waste from landfills, and conserving resources.

We value our team members and strive to create an inclusive environment of support, growth, and belonging. We are proud to be recognized as a Great Place To Work, emphasizing diversity, work-life balance, and career development.

If you want to make a meaningful impact and work with like-minded individuals, apply now.

Recruitment Agencies

We operate a strict Preferred Supplier List (PSL) and do not accept unsolicited CVs. Any such submissions will not be considered.