IT Service Desk Analyst

International Shipbreaking Limited, LLC; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate 1st Line Service Desk Analyst to join their dynamic IT support team. In this role, you'll provide essential technical support to internal staff, troubleshooting hardware, software, and network issues across various platforms. With a commitment to creating a supportive work environment, this company values respect, inclusion, and career development. If you're eager to make a difference and work with like-minded individuals, this opportunity is perfect for you.

Benefits

Bonus scheme

Cycle to work scheme

25 days annual leave plus bank holidays

Enhanced maternity and paternity leave

Wellbeing Scheme through Health Shield

Employee Support including Life Assurance

24/7 Colleague Assistance Programme

Financial Wellbeing Support

Online savings for major retailers

Qualifications

• At least 18 months of experience in a similar IT support role.
• Strong customer service and communication skills are essential.
• Full driving license required.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Troubleshoot and resolve hardware, software, and network issues.
• Document technical issues and educate users on IT best practices.

Skills

Windows systems knowledge

MacOS systems knowledge

Office 365 (OneDrive, SharePoint)

Active Directory

Azure AD

Network fundamentals (LAN, WAN, DNS, DHCP, VPN)

Intune and mobile device management

Hardware troubleshooting

VoIP phones knowledge

Endpoint security awareness

Job description

Package Description

• Bonus scheme
• Cycle to work scheme
• 25 days annual leave plus bank holidays, with options to buy and sell leave each year
• Enhanced maternity and paternity leave
• Wellbeing Scheme through Health Shield, providing unlimited access to GPs and counselling, plus cashback on health and wellbeing treatments
• Employee Support including Life Assurance and critical illness cover
• 24/7 Colleague Assistance Programme and Financial Wellbeing Support, offering affordable loans, savings, advanced earned pay, and financial education via Salary Finance
• Online savings for major retailers, utilities, entertainment, and more

Location: Warrington, Cheshire

About Our Opportunity

We are seeking a 1st Line Service Desk Analyst to join our dynamic IT support team. If you are passionate about technology and skilled in troubleshooting, this role offers the chance to provide technical support to internal staff across various platforms.

The hours: 40 hours/week (Monday – Friday, rotating shifts between 6am and 4:30pm) & Saturday & Bank Holiday Rota: 7am – 1pm (with additional pay)

What You Will Be Doing

Key Responsibilities:

1. Serve as the first point of contact for technical assistance via phone, email, or ticketing system.
2. Troubleshoot and resolve hardware, software, and network issues for end users.
3. Escalate complex issues to higher-level support teams or other departments.
4. Document technical issues, solutions, and troubleshooting steps.
5. Educate users on IT best practices and basic troubleshooting techniques.
6. Collaborate with the team to improve internal processes.

About You

Technical Skills:

1. Knowledge of Windows and MacOS systems.
2. Experience with Office 365 (OneDrive, SharePoint), Active Directory, and Azure AD.
3. Understanding of network fundamentals (LAN, WAN, DNS, DHCP, VPN).
4. Experience with Intune and mobile device management.
5. Proficient in troubleshooting hardware (laptops, desktops, printers, mobile devices).
6. Basic knowledge of VoIP phones and softphone applications.
7. Familiarity with endpoint security and cybersecurity best practices (MFA, password policies, phishing awareness).

Essential Requirements:

1. At least 18 months of experience in a similar role.
2. Genuine interest in technology.
3. Strong customer service and communication skills.
4. Organized approach to work with a positive attitude.
5. Full driving license.

Who We Are

‘Our purpose is to create a future where the materials we use don’t need to be extracted from the planet.’

At EMR, we give new life to unwanted materials. We recycle 10 million tonnes of metals and plastics annually, saving 19 million tonnes of carbon emissions, reducing landfill waste, and conserving resources and habitats.

We value our team members and strive to create an environment of belonging, support, and growth.

About

We are proud to be a Great Place To Work. Our culture is about respect, inclusion, work-life balance, and career development. Join us if you want to make a difference and work with like-minded individuals towards a shared purpose.

Recruitment Agencies

We operate a strict Preferred Supplier List (PSL) and do not accept speculative CVs. Unsolicited CVs will not be considered.