IT Service Desk Analyst

Rendall & Rittner Limited; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An acclaimed Residential Leasehold Property Management company is seeking an IT Service Desk Analyst to join their dynamic team. This exciting role offers a hybrid work environment, where you will provide exceptional customer service and support for IT systems. With a commitment to professional growth, the company invests in your development through fully funded training programs. Enjoy a competitive salary, generous holiday allowance, and various perks, including private medical insurance and a pension plan. If you're ready to take your career to the next level, this is the opportunity for you!

Benefits

Private Medical Insurance

Life Assurance

Enhanced Maternity and Paternity Leave

25 Days Holiday

Paid Sabbaticals

Employee Assistance Programs

Pension Plan

Exclusive Savings on Entertainment

Training Programs

Qualifications

• Provide excellent customer service via phone, email, and in person.
• Log incidents and requests to the service desk.
• Support desktop hardware and software.

Responsibilities

• Assist users with IT issues and provide timely resolutions.
• Manage updates and ensure effective communication with users.
• Coach and mentor end users on system usage.

Skills

Customer Service

IT Hardware Support

IT Systems Support

Troubleshooting

Microsoft Office 365

Information Technology Infrastructure Library

Education

Relevant IT Certification

Job description

Join to apply for the IT Service Desk Analyst role at Rendall & Rittner

Join to apply for the IT Service Desk Analyst role at Rendall & Rittner

Exciting Opportunity Alert! Join Rendall & Rittner as an IT Service Desk Analyst.

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an IT Service Desk Analyst. This is an incredible career opportunity with a fantastic package.

Position: IT Service Desk Analyst

Location: Hybrid - Manchester Head Office – 340 Deansgate, Manchester, M3 4LY

Working Hours: Monday to Friday, 09:00 – 17:30 (There is a requirement on Saturdays to respond to support calls from 08:00 to 16:30)

Salary: Competitive

Contract: Permanent

Why Rendall & Rittner

Award-Winning: Join an established and celebrated company known for delivering first-class property management services.

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses.

Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave.

Time Off: Enjoy 25 days of holiday plus national holidays.

Rest and Recuperation: Paid sabbaticals as a loyalty bonus.

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters.

Key Responsibilities And Requirements

As an IT Service Desk Analyst at Rendall & Rittner, you will:

• Provide excellent customer service via telephone, email and in person
• Log incidents/requests that are issued to the service desk
• Provide IT hardware support for Rendall & Rittner
• Provide IT systems and software support
• Have previous experience of setup, configuration, troubleshooting of desktop/notebook hardware and software.
• Have knowledge of The Information Technology Infrastructure Library
• Have very good knowledge of Microsoft Office 365 and related systems
• coach, mentor and support end users in the working or Rendall and Rittner systems
• Proactively manage updates to all parties through to complete resolution.
  
  

How To Apply

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights or visit our website for a full list of current openings. Ref ''

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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