IT Service Desk Analyst

TieTalent; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Service Desk Analyst to join their Manchester office. This is a fantastic opportunity for those looking to kickstart their career in IT. The role involves providing top-notch customer service and IT support, while also offering opportunities for professional development. With a competitive salary and a range of benefits including private medical insurance and generous holiday allowance, this position promises both growth and satisfaction. Don't miss your chance to be part of a celebrated company known for its commitment to excellence in property management.

Benefits

Private Medical Insurance

Life Assurance

Enhanced Maternity and Paternity Leave

Paid Sabbaticals

Pension Scheme

Employee Assistance Programs

Exclusive Savings on Entertainment

25 Days of Holiday

Qualifications

• Experience in providing IT hardware and software support.
• Knowledge of ITIL framework and Microsoft Office 365.

Responsibilities

• Provide excellent customer service via various channels.
• Log incidents and requests for the service desk.
• Support and mentor end users in systems.

Skills

Customer Service

ITIL Framework

Desktop/Notebook Hardware Support

Microsoft Office 365

Job description

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About

Exciting Opportunity Alert! Join Rendall & Rittner as an IT Service Desk Analyst.

Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an IT Service Desk Analyst. This is an incredible career opportunity with a fantastic package.

Position Details

• Position: IT Service Desk Analyst
• Location: Rendall & Rittner Manchester Office – 340 Deansgate, Manchester, M3 4LY
• Working Hours: Monday to Friday, 09:00 – 17:30
• Salary: Competitive
• Contract: Permanent

Why Rendall & Rittner

• Award-Winning: Join an established and celebrated company known for delivering first-class property management services.
• Career Growth: We invest in your professional development with fully funded training programs.
• Perks: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
• Compensation: Competitive salary and discretionary bonuses.
• Health & Well-being: Private Medical Insurance, Life Assurance, and enhanced Maternity and Paternity leave.
• Time Off: 25 days of holiday plus national holidays. (3 month FTC pro rata)
• Additional Benefits: Paid sabbaticals, pension scheme, Employee Assistance Programs (EAP).

Key Responsibilities and Requirements

As an IT Service Desk Analyst, you will:

1. Provide excellent customer service via telephone, email, and in person.
2. Log incidents/requests issued to the service desk.
3. Provide IT hardware, systems, and software support for Rendall & Rittner.
4. Have experience with setup, configuration, troubleshooting of desktop/notebook hardware and software.
5. Knowledge of ITIL framework.
6. Strong knowledge of Microsoft Office 365 and related systems.
7. Support and mentor end users in Rendall & Rittner systems.
8. Proactively manage updates to ensure resolution.

How to Apply

Interested? Explore Rendall & Rittner on LinkedIn or visit our website for current openings. Contact our recruitment team at (phone number removed) and mention the reference number "Ref".

Candidates must be eligible to work in the UK with documented evidence. Some benefits are available after a qualifying period.

Join Rendall & Rittner and advance your career. Don't miss this opportunity!

Nice-to-Have Skills

• Customer Service
• Microsoft Office 365

Work Experience

• Systems Administrator

Languages

• English

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: Technology, Information and Internet