IT Service Desk Analyst

New Staff Employment; St Albans; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking an IT Service Desk Analyst for a 3-month fixed-term contract in St Albans. The candidate will provide direct IT support across multiple office locations, ensuring excellent service and handling IT incidents effectively. Key requirements include a minimum of 3 years in a similar role, knowledge of Microsoft systems, and strong customer service skills.

Qualifications

• Must have at least 3 years experience in a similar role.
• Full UK driving license is essential.
• Car owner.

Responsibilities

• First point of contact for users, logging and responding to incidents.
• Onboarding new starters and conducting IT training.
• Liaise with 3rd party suppliers and vendors.

Skills

Customer Service

IT Support

Hardware Diagnostics

Fault Finding

Microsoft Client OS

Education

GCSE level education

Tools

Azure Active Directory

FreshService

Office 365

Citrix Virtual Desktop

Microsoft SQL Server

Job description

Location: St Albans, Hertfordshire, England

£30k - 35k per year + pro-rata

Newstaff Employment Services is recruiting for an IT Service Desk Analyst on a 3 Month Fixed-Term Contract, on behalf of our client based in St Albans, Herts.

• A full UK driving license is essential
• Must have at least 3 years experience in a similar role
• GCSE level education
• Car owner

You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London.

Main Duties:

• Be the first point contact for users, logging and responding to incidents, using there ITSM platform.
• Providing excellent customer service to colleagues and users.
• Complete relevant and skilled investigations before escalating to the 2nd line team.
• Onboarding new starters, including conducting inductions and providing them with basic IT training.
• To liaise with 3rd party suppliers and vendors.

Experience Required:

• Knowledge of Microsoft client operating systems and applications.
• Azure Active Directory administration (users and computers)
• Strong hardware diagnostics and fault-finding experience
• Basic Citrix Virtual Desktop administration
• Knowledge of Office 365 including Teams, OneDrive and Sharepoint online
• Basic understanding on LAN and WAN network topologies
• Basic underanding on Microsoft SQL Server
• FreshService or other ITSM Tool
• Knowledge of Computer Hardware and Peripherals
• Understanding of mobile devices iPhones and Andriod
• Detailed ticket logging abilities

Monday to Friday 37.5 hours per week

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By submitting your curriculum vitae, you hereby give your express consent and agreement to allow Newstaff Employment Services to act as your designated recruitment agent. Furthermore, you authorize Newstaff Employment Services to disclose your personal information, including your name and cv, to our clients for the purpose of potential employment opportunities. Additionally, you consent to being contacted by Newstaff Employment Services for future job openings. Please refer to our privacy policy for a comprehensive understanding of our data collection and usage practices