IT Service Desk Analyst 2nd line

Client Server; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading chemical distributor is seeking an IT Service Desk Analyst in Sutton to provide 2nd line support for their internal users. The role involves both onsite and remote assistance for hardware and software issues, including Office 365. The successful candidate will benefit from a competitive salary of up to £40k, excellent career progression opportunities, and a supportive work environment that promotes diversity.

Benefits

Up to £40k salary

Excellent career progression

25 days holiday

Pension (7-10%)

Employee Assistance Line

Qualifications

• Experience in a similar Service Desk / IT Support position is required.
• Familiarity with Office 365 (Outlook, Teams, OneDrive, SharePoint) is essential.
• Consultative approach in communication and collaboration is valued.

Responsibilities

• Provide exceptional 2nd line support to internal users onsite and remotely.
• Support employee queries using the ticketing system on various applications.
• Install and configure computer hardware, operating systems, and iPhones.

Skills

Organisational skills

Communication skills

Collaboration skills

Experience with Office 365

Logical mindset

Job description

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IT Service Desk Analyst 2nd line, Sutton

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Client:

Client Server

Location:

Sutton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7c5c826accb9

Job Views:

7

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

IT Service Desk Analyst (2nd line Windows Azure O365) Sutton / WFH to £40k

Are you a talented IT Service Desk Analyst looking for an opportunity to progress your career?

You could be joining a market leading chemical distributor that supplies various companies including pharmaceutical and beauty product manufacturers.

As a Service Desk Analyst, you will work alongside a team of 3 to provide exceptional 2nd line support to internal users. You will be required to provide both onsite and remote support and maintenance of all systems, devices, and applications that are used internally by the company which is currently around 250 employees in the UK.

You'll support employee queries using the ticketing system on applications including Microsoft Office 365 (Teams, Outlook, Word, Excel, PowerPoint) whilst also installing and configuring computer hardware and operating systems, as well as iPhones and applications using Microsoft Intune and Apple Business Manager.

You will also be able to contribute to and run digital transformation projects.

Location / WFH:

You'll join colleagues in the Sutton office 3-4 days a week, with some flexibility to work from home. There is on-site parking available and the train station is only a short walk away.

About you:

• You have experience in a similar Service Desk / IT Support position
• You have experience with Office 365 including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune
• You have a logical mindset, good organisation and prioritisation skills
• You have excellent communication and collaboration skills with a consultative approach
• You are keen to learn a progress your career
• It would be great to also have some experience with Salesforce or ERP

What's in it for you:

• Up to £40k salary
• Excellent career progression
• 25 days holiday
• Pension (7-10%)
• Employee Assistance Line

Apply now to find out more about this IT Service Desk Analyst (2nd line Windows Azure O365) opportunity.

At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.