IT Service Desk Analyst

Greatwell Homes; Wellingborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Une association de logement dynamique recherche un analyste du service desk IT. Vous serez responsable du support technique pour tous les systèmes ICT, tout en travaillant principalement à distance avec des visites hebdomadaires au bureau. Le candidat idéal apportera une forte attention au service client et pourra former les autres sur les outils IT.

Benefits

25 jours de congés annuels

Plan de santé après probation

Travail flexible

Option de régime de retraite en logement social

Qualifications

• Expérience dans le soutien aux systèmes IT.
• Capacité à former et guider les utilisateurs sur les applications.
• Antécédents de travail dans un environnement sous pression.

Responsibilities

• Fournir un support de premier et deuxième niveau aux utilisateurs.
• Enquêter sur les anomalies des applications et résoudre les problèmes.
• Former les nouveaux utilisateurs sur les systèmes et applications.

Skills

Support IT

Service client

Formation IT

Compétences téléphoniques

Résilience

Job description

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We own and manage around 5000 homes with a £23 million turnover and our mission is to “we partner with customers and communities to shape places people are proud to call home.” We pride ourselves on being a forward-thinking progressive housing association reflective of what is an ever- changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow.

We’re looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you? If so, keep reading about this exciting opportunity.

This role is predominantly working from home with weekly visits into the office.

Your main responsibilities will include:

Respond to and log questions, providing first and second line support, for all users on all ICT systems.

Investigate anomalies with the key applications and work with suppliers to identify and resolve issues.

Ensure that all starters are created with the correct security access to the network and applications.Deactivate leavers and manage their data before deleting access completely.

Provide advice and user training on the system process operation as required, including IT induction training for all new starters.

Collate and maintain system documentation such as asset registers, license registers, network diagrams, applications or documentation created by other members of the IT Services team.

What we are looking for

Our successful candidate will have the following skills and experience:

Experience of working in an IT systems support/administration role

Strong customer focus with a friendly and helpful attitude and ability to work well with others.

Ability to share IT knowledge and up skill/train colleagues in the use of IT systems and applications.

Good telephone skills and an ability to provide technical support over a variety of media.

Resilient and able to work to tight deadlines, with competing priorities in a pressured environment.

As this role is remote, you must have a reliable internet connection and live within a commutable distance to the office as you may need to be on site at short notice.

If you have the experience and passion to help us achieve our goals and are highly proactive with a positive attitude, you might be just the person we are looking for.

In return you will benefit from 25 days annual leave, health cash plan (following probation), the ability to work flexibly and the option of a Social Housing Pension Scheme.

Please note that we reserve the right to close this advert early for the right candidate.