IT Service Desk Analyst NEW Croydon Posted today £ Competitive Croydon Head-Office Fixed term c[...]

Superdrug Stores; Croydon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading health and beauty retailer as a Service Desk Analyst to provide technical support and enhance your IT career. In a vibrant team near East Croydon, enjoy hybrid working, ample holiday, discounts, and unrivaled career development programs. Your excellent communication and customer service skills will shine in a supportive environment!

Benefits

33 days holiday rising to 38 days with length of service

30% discount on Superdrug Own Brand Products

Company pension matching and bonus

Wagestream - access pay as you earn

Unrivalled Learning and Development programmes

Enhanced maternity & parental leave

Qualifications

• Able to flex your communication style to suit your audience.
• Willingness to learn and take on new challenges.

Responsibilities

• Provide technical support via phone, email, and remote control.
• Log and assign incidents and service requests with appropriate details.
• Ensure incidents are resolved in a timely manner meeting service level targets.

Skills

Excellent communication skills

Customer service experience

Self-management

Problem resolution

Job description

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

Role Purpose:

This is a great opportunity to join the IT Service Desk team that provides technical support to our store and head office colleagues. Working as Service Desk Analyst, you will be part of a team that wants you to learn and grow your IT career.

A typical day in this role includes:

Provide technical support, responding to incidents and service requests raised with the Service Desk via phone, email and remote control
Provide technical support, responding to incidents and service requests raised with the Service Desk via phone, email and remote control
Provide first-line investigation and diagnosis.
Ensure all incidents and service requests are logged and assigned, with appropriate levels of detail, categorisation and prioritization
Take pride in ensuring that incidents are responded to and resolved in a timely manner to meet defined service level targets.
Complete relevant and skilled investigations, before escalating to other support groups.
Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with users


This job is a good fit for you if:

You enjoy learning new skills and putting them into practice
You are good at self-management and can prioritise your time
You can easily and effectively communicate with your peers and your customers
You are motivated by delivering great service
You get satisfaction through understanding and resolving a problem
You are curious and proactive, and keen to develop your skills

What you’ll need:

Excellent communication skills
Able to flex your communication style to suit your audience
Willingness to learn and take on new challenges
Experience in a customer service role would be an advantage

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoptionleave, company sick pay and pregnancy loss and support

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/