IT Service Desk Analyst

TN United Kingdom; Peterborough; On-site; GBP 22,000 - 27,000; Full time

Job summary

An established company in the heart of Peterborough is seeking a Service Desk Analyst to join their expanding team. This forward-thinking organization provides a competitive salary and a range of benefits, including 25 days holiday and opportunities for professional development. The role involves delivering front-line support to users, documenting service tickets, and requires strong communication and problem-solving skills. With a modern office and a supportive environment, this is an excellent opportunity for those looking to grow in the IT field.

Benefits

25 days holiday plus Bank Holidays

Employee Assistance Programme

Executive coaching and mentoring

Free refreshments and snacks

Opportunities for progression and development

Qualifications

• Genuine interest in IT or related hobbies preferred.
• Ability to work under pressure and at pace.

Responsibilities

• Provide front-line support for hardware, software, and peripherals.
• Document and resolve service tickets in accordance with SLA.

Skills

Front-line support

Technical interest in IT

Active listening

Communication skills

Attention to detail

Problem-solving abilities

Willingness to learn

Job description

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Brook Street is proud to be working with an established company in the heart of Peterborough that is seeking a Service Desk Analyst to join their expanding team.

This company offers some of the best benefits on the market, along with a modern, City Centre office!

Location: City Centre, Peterborough

Skills & Duties

1. You will be responsible for providing front-line support to users within the business on various technical issues related to hardware, software, and peripherals.
2. You will document and resolve service tickets in accordance with an SLA.
3. Have a technical interest in IT. Industry experience is not always essential as full training is provided, but a genuine interest in the field or hobbies related to IT is preferred.
4. Ability to work under pressure and at pace.
5. Strong active listening skills.
6. Excellent communication skills with a customer-focused approach.
7. Attention to detail and problem-solving abilities.
8. Willingness to learn and develop professionally.

If you feel this role suits you, our client offers:

• A competitive salary up to £27,000
• 25 days holiday plus Bank Holidays
• Employee Assistance Programme
• Executive coaching and mentoring
• A modern, welcoming working environment with free refreshments and snacks
• Opportunities for progression and development