IT Service Delivery Specialist

TN United Kingdom; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading entity in the oil and gas sector seeks an IT Service Delivery Specialist in London. The role involves overseeing IT service delivery, ensuring minimal disruption, and managing third-party providers. Ideal candidates will have experience in IT service management, particularly within the oil and gas sector, and possess strong problem-solving skills. This permanent position offers flexible working arrangements and a competitive remuneration package.

Benefits

Competitive remuneration package

Professional development and training opportunities

Collaborative and supportive team culture

Flexible working arrangements

Employee benefits package

Qualifications

• Experience in IT service management, preferably in oil and gas.
• Proficiency in IT Service Desk operations.

Responsibilities

• Oversee delivery of IT services to end users.
• Collaborate to ensure secure and resilient IT platforms.
• Manage third-party service providers.

Skills

IT Management

Service Delivery

IT Service Delivery

Problem Solving

Organisational Skills

Job description

Our client, a leading entity in the oil and gas sector, is currently seeking an IT Service Delivery Specialist to join their team in London.

Key skills required for this role

IT Management, Service Delivery, IT Service Delivery

Important

IT Management, Service Delivery, IT Service Delivery

This role involves overseeing the delivery of high-quality IT services to end users, ensuring minimal service disruption and managing key third-party service providers. It is a permanent position requiring both office-based and remote work, with occasional travel as needed.

Key Responsibilities:

1. Collaborate to ensure secure, stable, and resilient IT platforms.
2. Ensure that new functionalities introduced as part of Project Change are included in the service catalogue.
3. Oversee day-to-day operations of business applications, ensuring high performance and accurate reporting.
4. Develop, maintain, and enhance reporting and KPI monitoring of ICT products and services, including cybersecurity.
5. Collaborate with the cybersecurity team on rolling out new services, policies, and procedures across the company and IT estate.
6. Maintain effective working relationships across the Group to optimise service delivery and leverage knowledge sharing.

Job Requirements:

• Experience in IT service management, preferably within the oil and gas sector.
• Proficiency in IT Service Desk operations and management.
• Strong understanding of IT Service Management principles.
• Experience in managing third-party IT service providers and vendors.
• Ability to communicate effectively with internal clients and external stakeholders.
• Strong problem-solving and organisational skills.
• Experience with cybersecurity management is advantageous.

Additional Benefits:

• Competitive remuneration package
• Opportunity to work in a dynamic and challenging environment
• Professional development and training opportunities
• Collaborative and supportive team culture
• Flexible working arrangements
• Employee benefits package

Note: This role is managed by Matchtech, a STEM Recruitment Specialist with over 40 years of experience.