Service Delivery Specialist (CAFM System Administrator)

Ealing Council (London Borough of Ealing); London; On-site; GBP 43,000 - 53,000; Full time

Job summary

Ealing Council is looking for a Service Delivery Specialist (CAFM System Administrator) to manage the Property Services asset management system. The role involves ensuring data quality, user training, and driving improvements aligned with strategic objectives. Candidates should have extensive experience in Facilities Management and knowledge of CAFM systems. Applications are welcomed from all residents.

Qualifications

• Extensive experience in Facilities or Property Management.
• Thorough knowledge of the Council’s asset management (CAFM) system.

Responsibilities

• Manage the Property Services asset management system data and users.
• Develop and maintain system operation procedures.
• Gather customer feedback and maintain data quality assurance.

Skills

Data Management

Customer Feedback Analysis

Operational Improvements

Tools

CAFM System

Job description

Service Delivery Specialist (CAFM System Administrator)

Join to apply for the Service Delivery Specialist (CAFM System Administrator) role at Ealing Council (London Borough of Ealing).

Salary: £43,299 - £52,584 pa (Grade 10 - 12)

Application closing date: 22/05/2025

Job Description

Ealing Council has an exciting opportunity for a Service Delivery Specialist (ICT & Property Services). We are committed to creating inclusive communities, ensuring affordable housing, and supporting families and children to reach their potential.

The role: The Service Delivery Specialist will manage the Property Services asset management system, ensuring data quality and operational efficiency. You will be the primary contact for system performance, development, and user training, driving continuous improvement aligned with strategic objectives.

Responsibilities:

• Manage the Property Services asset management system data and users, ensuring high data quality.
• Develop and maintain system operation procedures; address performance issues and system development needs.
• Gather customer feedback, investigate service improvements, and maintain data quality assurance within the CAFM system.
• Analyze data, perform reconciliations, resolve discrepancies, and generate performance reports.
• Engage with service delivery teams to uphold standards and provide system support.

Candidate Requirements:

• Extensive experience in Facilities or Property Management.
• Thorough knowledge of the Council’s asset management (CAFM) system.
• Ability to manage data and support operational improvements.

All applicants must have the right to work in the UK and pass an enhanced DBS check, as Ealing Council is committed to safeguarding children and vulnerable adults.

We welcome applications from all residents, including early career and underrepresented professionals. All applications will be assessed on merit.

Interview dates: w/c 02 June 2025.