IT Service Delivery Manager (M&A)

Context Recruitment; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading organization in London is seeking an experienced IT Service Delivery Manager to oversee IT planning and integration for a dynamic M&A program. This role demands strong expertise in IT service delivery, stakeholder management, and ITIL practices. The successful candidate will lead a team ensuring seamless IT integration and service continuity through numerous acquisitions. A career-defining opportunity for someone eager to make a long-term impact in a fast-paced environment.

Qualifications

• Extensive experience in IT service delivery/operations within M&A environments.
• Strong grasp of ITIL practices and service management tools.
• Experience with complex IT integrations and cloud migrations.

Responsibilities

• Lead a specialist M&A IT team.
• Own end-to-end IT delivery during acquisitions.
• Ensure uninterrupted IT services and maintain high SLA performance.

Skills

IT service delivery

ITIL practices

Stakeholder management

Vendor management

Project management expertise

Cloud migrations

Cybersecurity knowledge

Education

PRINCE2 or equivalent certification

ITIL v4 Intermediate+ certification

Tools

ServiceNow

Azure

AWS

Job description

Overview

IT Service Delivery Manager – Mergers & Acquisitions

A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head of IT, you’ll oversee a team dedicated to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact.

Responsibilities

• Lead a specialist M&A IT team
• Own end-to-end IT delivery during acquisitions: due diligence to post-integration
• Assess target company IT environments, risks and compatibility
• Create and manage IT integration/separation plans, including TSAs and roadmaps
• Oversee data migration, infrastructure alignment and app rationalisation
• Ensure uninterrupted IT services and maintain high SLA performance
• Manage IT incidents, requests, changes and problems (ITIL framework)
• Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops)
• Coordinate with external vendors and manage service contracts
• Ensure regulatory, legal and cybersecurity compliance during transitions
• Capture lessons learned and improve playbooks for future M&A initiatives
• Support change management, onboarding and documentation across projects

Requirements

• Extensive experience in IT service delivery/operations within M&A environments
• Strong grasp of ITIL practices and service management tools (e.g. ServiceNow)
• Experience with complex IT integrations, carve-outs and cloud migrations
• Excellent stakeholder and vendor management skills
• PRINCE2 or equivalent project management expertise
• Knowledge of enterprise IT environments (Azure/AWS, networking, cybersecurity)
• Ideally ITIL v4 Intermediate+ certified
• Background in infrastructure, enterprise architecture or transformation will be highly favoured

Location and working arrangements

London based (initially 4 days per week onsite, dropping to 3 once passed probation)

Senioriy level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

• Construction, Civil Engineering, and Engineering Services

London, England, United Kingdom – 2 weeks ago; City Of London, England, United Kingdom – 6 days ago; Various locations with recent postings in London and surrounding areas