IT Service Delivery Leader — Applications & Support

Maxwell Bond; Manchester; On-site; GBP 55,000 - 85,000; Full time

Job summary

Maxwell Bond is seeking an experienced Service Delivery Manager to own service performance, oversee application support, and strengthen stakeholder relationships within a growing Technology and Transformation function. You will drive continuous improvement of technology services in collaboration with technical teams and senior stakeholders.

You’ll manage SLAs, incident response, and performance reporting while guiding suppliers and cross-functional teams to ensure services meet business

Qualifications

• Proven IT service delivery experience in a technology environment.
• Experience managing SLAs, incidents, problems and service improvements.
• Strong stakeholders management and communication with technical and non-technical audiences.
• Experience leading or mentoring technical teams.
• Excellent planning, organisational and problem-solving skills.
• Familiarity with ITIL or similar service management environments.

Responsibilities

• Own and manage service delivery against SLAs, KPIs and standards.
• Build relationships with stakeholders and align technology services with business needs.
• Identify issues, recurring problems, and opportunities for improvement.
• Manage third-party suppliers and ensure commitments are delivered.
• Oversee application support, upgrades and maintenance.
• Support change and new system implementations into operations.
• Provide leadership to technical teams and promote knowledge sharing.
• Produce service reports, capacity planning, and demand analysis.
• Ensure security, risk, documentation, and operational processes are maintained.

Skills

ITIL

Stakeholder management

Team leadership

Supplier management

Service reporting

Capacity planning

Job description

Maxwell Bond is seeking an experienced Service Delivery Manager to own service performance, oversee application support, and strengthen stakeholder relationships within a growing Technology and Transformation function. You will drive continuous improvement of technology services in collaboration with technical teams and senior stakeholders.

You’ll manage SLAs, incident response, and performance reporting while guiding suppliers and cross-functional teams to ensure services meet business