Solutions Architect: Customer Delivery Lead (Hybrid)

Maxwell Bond; Manchester; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Healthcare

Dental cover

Enhanced Pension Contribution

Personal training budget

Accreditation budget

25 days annual leave

Job summary

Maxwell Bond is seeking a Solutions Architect to lead customer implementations from discovery through go-live for a growing SaaS business in Manchester. You’ll bridge customer needs with platform capabilities, owning solution design, testing and the overall customer experience.

You’ll run discovery sessions, design IVR and integrations, own end-to-end delivery, and manage UAT, timelines and risks in a hybrid role based in Central Manchester.

Responsibilities

• Lead customer discovery sessions and understand business requirements
• Design IVR, call flows, routing, integrations and reporting solutions
• Own implementations from kick-off to go-live
• Manage UAT, testing and quality assurance
• Coordinate internal teams across build, testing and Customer Success
• Manage scope, timelines and risks
• Drive platform adoption, customer value and expansion opportunities

Job description

Maxwell Bond is seeking a Solutions Architect to lead customer implementations from discovery through go-live for a growing SaaS business in Manchester. You’ll bridge customer needs with platform capabilities, owning solution design, testing and the overall customer experience.

You’ll run discovery sessions, design IVR and integrations, own end-to-end delivery, and manage UAT, timelines and risks in a hybrid role based in Central Manchester.