IT Service Delivery Lead - DV Cleared (On-Site, London)

Lorien; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

Lorien in London is seeking an IT Service Delivery Manager to ensure the reliable, high-quality delivery of IT products and services on-site. You will work with product owners and managers to align service delivery with roadmaps and business objectives.

The role emphasizes proactive issue resolution, diligence, and strong stakeholder communication in a product-led environment, with five days on-site in London.

Qualifications

• Demonstrable experience as an IT Service Delivery Manager.
• Strong IT service management background (e.g. ITIL).
• Experience working closely with product-led teams.
• Proven ability to diagnose issues, identify root causes and implement preventative solutions.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving capability.

Responsibilities

• Own the delivery of IT products and services to SLAs and product requirements.
• Collaborate with Product Owners and Product Managers to translate product needs into service delivery.
• Coordinate delivery teams to ensure efficient, high-quality outcomes.
• Monitor service performance, identify trends and drive improvements.
• Proactively identify risks and resolve issues before they escalated.
• Work with product operations teams to ensure seamless service delivery.
• Report on service performance, availability and customer satisfaction.

Skills

ITIL

Stakeholder management

Analytical thinking

Problem solving

Communication skills

Job description

Lorien in London is seeking an IT Service Delivery Manager to ensure the reliable, high-quality delivery of IT products and services on-site. You will work with product owners and managers to align service delivery with roadmaps and business objectives.

The role emphasizes proactive issue resolution, diligence, and strong stakeholder communication in a product-led environment, with five days on-site in London.