IT Service Analyst (x2)

Eastlight Community Homes Limited; Braintree; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension plan

Annual leave 30 days + holidays

Wellbeing grant £200/year

Family leave (12 weeks/6 weeks pay)

Professional membership

Job summary

Eastlight Community Homes is seeking two IT Service Analysts to join our Technology team on a full-time, permanent basis. You will be the first point of contact for ICT incidents, logging and prioritising tickets, and supporting hardware, software, and user accounts across the organisation.

You will own the starters/leavers process, create user guidance materials, and help colleagues make effective use of technology. You will work on a rota and attend the office roughly three days per week.

Qualifications

• Experience in an ICT Service Desk or business applications support environment.
• Strong knowledge of Microsoft 365, Windows 11 and Windows Server.
• Confidence in supporting Exchange Online, Active Directory and Citrix environments.
• Experience configuring and supporting mobile devices (iOS, Android, Windows).
• Excellent communication and a customer-focused service delivery mindset.

Responsibilities

• Act as the first point of contact for ICT incidents and requests logged through the helpdesk.
• Log, prioritise, and update support tickets and communicate service impacts.
• Support ICT hardware, software, mobile devices, and user accounts.
• Own starters and leavers processes, including hardware provisioning and inductions.
• Create user guides and self-service knowledge resources for colleagues.

Skills

ICT Service Desk

Microsoft 365

Windows 11

Windows Server

Exchange Online

Active Directory

Citrix environments

Mobile devices support

Job description

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

Eastlight is seeking two talented IT professionals to join our Technology team as IT Service Analysts on a full-time, permanent basis!

In this role, you will:

Serve as the first point of contact for managing all ICT incidents and requests logged through the helpdesk while working with third-party providers, Infrastructure, and Business Systems teams to ensure issues are resolved within agreed service levels. You will log, prioritise, and update support tickets, communicate service impacts, and support the delivery and maintenance of ICT hardware, software, mobile devices, and user accounts.

You will also take ownership of the starters and leavers process, including hardware provisioning, returns, and ICT inductions. In addition, you will create user guidance materials, develop self-service knowledge resources, and help colleagues across the business make effective use of technology and business systems.

To succeed in this role, you will need:

Experience working within an ICT Service Desk or business applications support environment, with strong knowledge of Microsoft 365, Windows 11, and Windows Server operating systems. You will be confident supporting Microsoft Exchange Online, Active Directory, Citrix environments, and carrying out technical troubleshooting and fault diagnosis.

You will also have experience configuring and supporting a range of mobile devices, including iOS, Android, and Windows platforms, alongside strong communication skills and a customer-focused approach to service delivery.

Please note that the successful candidates will be expected to be on a team rota and attend the office approximately three times a week.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £35,055 per annum
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• Formal qualifications and paid professional membership

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [e-mail]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Closing Date: 6 September 2026 at 23:59

Interview Date: Interviews are expected to be held the week commencing 14 September 2026, in person at the Eastlight Braintree Hub.

We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.