IT Service Analyst — Hybrid Helpdesk & IT Support Pro

Eastlight-Community-Homes; Braintree; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

£35,055 per annum

Group stakeholder pension plan (Eastl

30 days annual leave plus bank hol

Annual wellbeing grant of £200 per ann

Trailblazing family leave (Maternity,

Formal qualifications and paid profess

Job summary

Eastlight Community Homes in the United Kingdom is seeking two IT Service Analysts to join our Technology team on a full-time, permanent basis. As the first point of contact for ICT incidents and requests, you will log, prioritise and resolve tickets, work with third-party providers and internal teams, and support hardware, software, mobile devices and user accounts.

You will also own starters and leavers processes, create user guidance, develop self-service knowledge resources, and help

Qualifications

• Experience in ICT service desk or business applications support.
• Strong knowledge of Microsoft 365, Windows 11 and Windows Server.
• Experience supporting Exchange Online, Active Directory and Citrix.
• Experience configuring iOS, Android and Windows mobile devices.

Responsibilities

• Log, prioritise and update service tickets using the helpdesk.
• Coordinate with third-party providers, ICT, and Business Systems teams.
• Maintain ICT hardware, software, mobile devices and user accounts.
• Develop user guidance materials and self-service knowledge resources.
• Manage starters and leavers processes including hardware provisioning and inductions.
• Attend the office on a rota ~ three times a week.

Skills

ICT Service Desk experience

Microsoft 365

Windows 11

Active Directory

Citrix

Customer service

Tools

Exchange Online

Job description

Eastlight Community Homes in the United Kingdom is seeking two IT Service Analysts to join our Technology team on a full-time, permanent basis. As the first point of contact for ICT incidents and requests, you will log, prioritise and resolve tickets, work with third-party providers and internal teams, and support hardware, software, mobile devices and user accounts.

You will also own starters and leavers processes, create user guidance, develop self-service knowledge resources, and help