IT Service Analyst (x2)

Eastlight-Community-Homes; Braintree; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

£35,055 per annum

Group stakeholder pension plan (Eastl

30 days annual leave plus bank hol

Annual wellbeing grant of £200 per ann

Trailblazing family leave (Maternity,

Formal qualifications and paid profess

Job summary

Eastlight Community Homes in the United Kingdom is seeking two IT Service Analysts to join our Technology team on a full-time, permanent basis. As the first point of contact for ICT incidents and requests, you will log, prioritise and resolve tickets, work with third-party providers and internal teams, and support hardware, software, mobile devices and user accounts.

You will also own starters and leavers processes, create user guidance, develop self-service knowledge resources, and help

Qualifications

• Experience in ICT service desk or business applications support.
• Strong knowledge of Microsoft 365, Windows 11 and Windows Server.
• Experience supporting Exchange Online, Active Directory and Citrix.
• Experience configuring iOS, Android and Windows mobile devices.

Responsibilities

• Log, prioritise and update service tickets using the helpdesk.
• Coordinate with third-party providers, ICT, and Business Systems teams.
• Maintain ICT hardware, software, mobile devices and user accounts.
• Develop user guidance materials and self-service knowledge resources.
• Manage starters and leavers processes including hardware provisioning and inductions.
• Attend the office on a rota ~ three times a week.

Skills

ICT Service Desk experience

Microsoft 365

Windows 11

Active Directory

Citrix

Customer service

Tools

Exchange Online

Job description

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

Eastlight is seeking two talented IT professionals to join our Technology team as IT Service Analysts on a full-time, permanent basis!

In this role, you will:

Serve as the first point of contact for managing all ICT incidents and requests logged through the helpdesk while working with third-party providers, Infrastructure, and Business Systems teams to ensure issues are resolved within agreed service levels. You will log, prioritise, and update support tickets, communicate service impacts, and support the delivery and maintenance of ICT hardware, software, mobile devices, and user accounts.

You will also take ownership of the starters and leavers process, including hardware provisioning, returns, and ICT inductions. In addition, you will create user guidance materials, develop self-service knowledge resources, and help colleagues across the business make effective use of technology and business systems.

To succeed in this role, you will need:

Experience working within an ICT Service Desk or business applications support environment, with strong knowledge of Microsoft 365, Windows 11, and Windows Server operating systems. You will be confident supporting Microsoft Exchange Online, Active Directory, Citrix environments, and carrying out technical troubleshooting and fault diagnosis.

You will also have experience configuring and supporting a range of mobile devices, including iOS, Android, and Windows platforms, alongside strong communication skills and a customer-focused approach to service delivery.

Please note that the successful candidates will be expected to be on a team rota and attend the office approximately three times a week.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £35,055 per annum
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• Formal qualifications and paid professional membership

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [e-mail]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Closing Date: 6 September 2026 at 23:59

Interview Date: Interviews are expected to be held the week commencing 14 September 2026, in person at the Eastlight Braintree Hub.

We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.