IT Service Analyst (m/f)

BaseBeyond GmbH; Slough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company seeks a motivated IT Support Specialist to join a dynamic international team in Slough. This role includes providing technical support, managing IT hardware, and participating in IT projects. Ideal candidates will have relevant IT qualifications, support experience, and strong communication skills. Expect a career boost in a supportive environment with growth opportunities.

Benefits

Insurance Package

Flexible Working Hours

E-Learning Platform

Company Holidays on December 24th and 31st

Participate in annual company events

Qualifications

• Practical experience in IT support and familiarity with ticketing systems is required.
• Excellent communication skills and a strong customer service orientation are essential.
• Fluency in English (both written and spoken) is mandatory.

Responsibilities

• Manage and log error messages and technical queries.
• Provide 1st and 2nd level support on-site and escalate issues as needed.
• Procure, catalog, and install IT hardware, and provide briefings to end users.

Skills

Technical Proficiency

Customer Service Skills

Flexibility

Motivated & Independent

Education

IT training (IT Specialist for System Integration)

Tools

ServiceNow

Windows 10/11

Microsoft 365

Active Directory

Job description

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• Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.
• On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
• User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.
• IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.
• Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.

Your profile

• Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
• IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
• Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.
• Customer Service Skills: Excellent communication skills and a strong customer service orientation.
• Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
• Flexibility: Willingness to undertake occasional business trips.
• Language Skills: Fluency in English written and spoken.
• International Business Environment: Work in a dynamic, global company with ample growth opportunities.
• Insurance Package:Benefit from a range of insurances and pension support
• Company Holidays: Enjoy additional time off on December 24th and 31st.
• E-Learning Platform: Access a variety of training resources to support your professional development.
• Flexible Working Hours: Enjoy flexible hours with a time account system.
• Company Events: Participate in engaging company events, including our annual Christmas Party.

About us

BaseBeyond aims to empower IT professionals to deliver excellence everywhere. Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. Are you ready to boost your career with a dynamic, international, yet medium-sized company? At BaseBeyond, you’ll be part of a team trusted by clients worldwide for our competent and reliable services.
With operations in over 100 locations, including London, Munich, Madrid, Dubai, and Cape Town, we proudly offer IT services in 47 countries across Europe, Africa, and the Middle East. BaseBeyond is guided by a future-oriented vision, pursuing continuous improvement and global reach. Since 2006 our openness to growth and progress, allowing us to leverage our core competencies in creating complex IT solutions through pragmatic and exclusive approaches.
Join us, where your analytical skills will help deliver the "wow" factor to our clients. With a strong focus on customer experience and a drive for innovative solutions, you'll contribute to our mission of delivering excellence everywhere.


What we take for granted

A permanent employment contract in a highly motivated, international team

Regular, performance-oriented salary increases as a sign of our appreciation

Trusting cooperation between all levels of the hierarchy

The chance to grow with us and discover new horizons