Visitor Services Officer

Forest Camping Limited; Alton; On-site; GBP 25,000 - 31,000; Part time

Benefits offered by this job

Pension contribution

Civil Service pension

25 days holiday

STaR discounts

Free parking

Free arboretum entry

Career development

Job summary

Forestry England in Alice Holt Forest is seeking a Visitor Services Officer to deliver exceptional visitor experiences at the centre. You will handle credit card sales, promote memberships and events, and work with the team to maintain welcoming facilities.

This permanent, part-time role (22.2 hours/week) offers pension contributions, 25 days holiday pro-rata, and career development opportunities within a supportive Civil Service environment. Apply by the stated deadline.

Qualifications

• In-person visitor service experience preferred.
• Ability to handle credit card sales and promote memberships.
• Ability to work across a busy visitor centre and collaborate with team.

Responsibilities

• Deliver an exceptional visitor experience at the visitor centre.
• Promote Forestry England's work including events, membership and volunteering.
• Operate the visitor welcome area and manage credit card sales.

Skills

Customer service

Cash handling

Teamwork

Tools

Credit card processing

Membership sales

Job description

We are Forestry England.We live and breathe forests. Job title – Visitor Services OfficerSalary - £27,903 pro rotaContract type – PermanentHours – 22.2 hours per week (Friday, Saturday and Sunday work pattern)Vacancy closes - Friday 20th November at 23:55

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

What you’ll do…

As Visitor Services Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service ensuring that our visitors leave with lasting memories. Working across our visitor centre, you will also work with the wider team to maintain our visitor facilities, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England's work including events, membership and volunteering.As part of our visitor welcome team, you will operate our visitor welcome area, handling credit card sales, and proactively selling Forestry England memberships.Please see the job description below for more information and details about what we need from you.

Where you’ll work…

Alice Holt Forest Visitor Centre

Benefits…

• Alongside your salary, Forestry England contributes an average of 28.97% towards your pension.
• You will become a member of the Civil Service Defined Benefit Pension Scheme.
• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development.
• Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.
• Read more about the benefits on the Forestry England website.

Nationality requirements…

Read more about nationality requirements here.

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for VeteransandPrisonLeaverRecruitment initiative.Within Part 7 of the Immigration Act2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English. Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail].