Visitor Services Officer

Forestry England; Kennford; On-site; GBP 24,263 - 29,654; Full time

Benefits offered by this job

25 days holiday a year

Pension scheme contribution

Free parking

Free entry to National Arboretums

Career development & training

Job summary

Forestry England is seeking a Visitor Services Officer at Haldon Forest Park, Exeter. The role focuses on delivering an outstanding visitor experience and maintaining facilities and trails to ensure inclusivity and enjoyment for all visitors.

The position involves working outdoors all year, with regular weekends/bank holidays, and opportunities to promote our events, membership and volunteering while supporting a positive, collaborative team environment.

Qualifications

• Outstanding visitor service and communicative skills.
• Resilience and adaptability to respond to changing environments.
• Willingness to work outdoors year-round, including weekends/bank holidays.

Responsibilities

• Contribute to an exceptional visitor experience at Forestry England sites.
• Maintain visitor facilities and trails for a smooth, inclusive experience.
• Promote Forestry England’s work, events, membership and volunteering.
• Demonstrate teamwork, adapt to varied tasks and support colleagues.

Job description

We are Forestry England.

We live and breathe forests.

Job title – Visitor Services Officer

Salary- £26,959 per annum

Contract type – Permanent

Hours – 37 hours per week

Vacancy closes - 16th August, 23:58

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

What You’ll Do…

As Visitor Support Officer, you will contribute to achieving an exceptional visitor experience, providing outstanding service so visitors leave with lasting memories.

You will also work with the wider team to maintain our visitor facilities and trails, making sure our visitors have a smooth, inclusive and enjoyable experience. You will help cultivate a supportive and positive work environment that encourages teamwork, productivity and individual growth. You will take opportunities to promote Forestry England’s work including events, membership and volunteering.

No two days are the same and the demands of the role can vary widely, so you must be resilient, adaptable and prepared to respond to situations and environments that can be challenging and unpredictable.

The role involves working outdoors in all weather’s year around including regular weekends and bank holidays. Some of the tasks can be physically demanding.

Please see the job description below for more information and details about what we need from you.

Where you’ll work…

Haldon Forest Park, Exeter, EX6 7XR

Benefits…

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Read more about the benefits on the Forestry England website.

Nationality Requirements…

Read more about nationality requirements here.

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail].

If you require any reasonable adjustments, please email [e-mail].