IT Project Resource Manager

Global 4 Communications Ltd; Whiteley; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Health Plan cover

Cycle to Work Scheme

Company Pension

Training and development opportunities

Free onsite parking

Complimentary breakfast and modern off

Benefits package

Birthday day off

IT Purchasing Scheme

Everyday dining facilities

Job summary

Global 4 Communications Ltd in Whiteley, Hampshire, is seeking an IT Projects Resource Manager to drive resource planning and optimise delivery across the Professional Services engineering team. You will balance people, priorities and project demands, publish capacity insights, and work with Project Coordinators, Engineers and Account Managers to ensure successful scheduling and delivery.

This role rewards analytical thinking, stakeholder engagement and a commercial mindset in a fast-paced

Qualifications

• Experience in Resource Management, Workforce Planning, Project Coordination, PMO or Professional Services Operations.
• Strong organisational and prioritisation skills.
• Experience managing multiple workstreams and competing demands.
• Excellent stakeholder communication and relationship-building abilities.
• Strong analytical skills with data interpretation of utilisation, capacity and performance.

Responsibilities

• Managing resource allocation, scheduling, availability and utilisation across our Professional Services engineering team.
• Acting as the gatekeeper for incoming project workload, ensuring work is assigned based on skills, capacity and business priorities.
• Maintaining and optimising resource planning and booking systems, ensuring data accuracy and visibility across the business.
• Monitoring engineer utilisation, forecasting future demand and helping maximise delivery performance.
• Producing reporting and insights around capacity, utilisation, project demand and commercial performance to support business decision-making.
• Working closely with Project Coordinators, Engineers, Account Managers and customers to ensure successful project scheduling and delivery.

Skills

Resource Management

Workforce Planning

Project Coordination

PMO/Professional Services

Stakeholder Communication

Analytical Skills

Capacity & Utilisation Reporting

Commercial Awareness

Multiple Workstreams

Job description

IT Projects Resource Manager

Whiteley, Hampshire

Are you an organised and commercially minded Resource Manager who thrives on balancing people, priorities and project demands?

We're looking for a Project Resource Manager to join our growing Professional Services team. In this role, you'll be the driving force behind resource planning and utilisation, ensuring our engineers are deployed effectively, customer projects are properly staffed, and our delivery teams have complete visibility of current and future workload.

This is a fantastic opportunity for someone with experience in resource management, workforce planning, PMO or project operations who enjoys working in a fast-paced technology environment where they can make a real impact.

Why Join Us?

At Global 4 & Tailor Made Technologies, we're passionate about delivering exceptional technology solutions while creating a culture where our people can thrive. You'll join a collaborative and ambitious team where your contribution directly influences service delivery, customer satisfaction and business growth.

What You'll Be Doing

• Managing resource allocation, scheduling, availability and utilisation across our Professional Services engineering team.
• Acting as the gatekeeper for incoming project workload, ensuring work is assigned based on skills, capacity and business priorities.
• Maintaining and optimising our resource planning and booking systems, ensuring data accuracy and visibility across the business.
• Monitoring engineer utilisation, identifying resource conflicts, forecasting future demand and helping maximise delivery performance.
• Producing reporting and insights around capacity, utilisation, project demand and commercial performance to support business decision-making.
• Working closely with Project Coordinators, Engineers, Account Managers and customers to ensure successful project scheduling and delivery.

What We're Looking For

• Experience in Resource Management, Workforce Planning, Project Coordination, PMO or Professional Services Operations.
• Strong organisational and prioritisation skills.
• Experience managing multiple workstreams and competing demands.
• Excellent stakeholder communication and relationship-building abilities.
• Strong analytical skills with experience interpreting utilisation, capacity and performance data.
• Commercial awareness and confidence producing operational reports.
• Experience working within IT Services, Managed Services or Professional Services environments would be highly advantageous.

Benefits include:

• 25 days holiday plus Bank Holidays
• Additional day off for your birthday
• Health Plan cover
• Cycle to Work Scheme
• IT Purchasing Scheme
• Company Pension
• Training and development opportunities
• Free onsite parking
• Complimentary breakfast and modern office facilities

Interested?

If you're passionate about resource optimisation, operational excellence and helping delivery teams perform at their best, we'd love to hear from you.