IT Operations Technician: Learn, Support & Grow

East Sussex County Council; Lewes; On-site; GBP 20,000 - 26,000; Full time

Job summary

East Sussex County Council is seeking a capable IT Operations professional to join the Service Hub. The role involves supporting users and IT colleagues, handling queries, and triaging incidents from initial contact through resolution.

Based at County Hall in Lewes, you will join a warm, customer-service driven team with strong mentorship and wide learning opportunities. The position offers extensive on-the-job training and access to Apprenticeships, with a focus on developing transferable IT

Qualifications

• Plan and manage a varied workload with tight deadlines.
• Communicate clearly with diverse audiences.
• Provide responsive customer service with clear advice.
• Collaborate across teams to achieve shared aims.
• Use and troubleshoot Windows, iOS, M365, Teams, devices.
• Triage technical issues.

Skills

Plan and organise workload

Clear communication

Customer service

Team collaboration

Troubleshoot technology

Triage technical issues

Tools

Windows OS

iOS devices

Microsoft 365

Microsoft Teams

Laptops & mobile devices

Surface Hub

Job description

East Sussex County Council is seeking a capable IT Operations professional to join the Service Hub. The role involves supporting users and IT colleagues, handling queries, and triaging incidents from initial contact through resolution.

Based at County Hall in Lewes, you will join a warm, customer-service driven team with strong mentorship and wide learning opportunities. The position offers extensive on-the-job training and access to Apprenticeships, with a focus on developing transferable IT