IT Operations Specialist I

LinuxCareers; Greater London; Sur place; GBP 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Equity eligible

Medical insurance

Dental

Vision

Commuter benefits

401(k) retirement plan

Paid time off

Sick leave

Parental leave

Bereavement leave

Life insurance

Résumé du poste

LinuxCareers is seeking an onsite IT Support professional in Greater London to handle end-user hardware and software across macOS, Windows, and Linux. You will manage provisioning, onboarding, and offboarding, plus asset tracking and disposal, while ensuring secure access and efficient incident response.

Role requires 1–2 years of corporate IT experience, strong Google Workspace administration, and a customer-first communication approach.

Qualifications

• 1–2 years hands-on IT support in a corporate environment.
• Strong troubleshooting for macOS hardware, software, and enterprise OS configurations.
• Working knowledge of Windows OS and basic Linux desktop admin/CLI troubleshooting.
• Practical admin experience with Google Workspace including user management.

Responsabilités

• Provide primary onsite technical support for walk-ups, tickets, and hardware across macOS, Windows, and Linux endpoints.
• Manage hire-to-retire IT operations including hardware provisioning, account setup, onboarding, offboarding, and asset recovery.
• Administer user accounts, permissions, and group access in Google Workspace and other SaaS tools.
• Oversee physical IT asset lifecycle, inventory tracking, audits, and secure device disposal.
• Support office conference room tech including Google Meet Hardware and Zoom Rooms for events.
• Participate in scheduled on-call rotation for after-hours incidents and outages.

Connaissances

macOS troubleshooting

Windows OS

Linux CLI

Google Workspace Admin Console

On-site IT support

Customer-focused communication

Outils

Jira Service Management

Zendesk

Description du poste

What You'll Do

• Provide primary onsite technical support for employee walk-ups, support tickets, and hardware troubleshooting across macOS, Windows, and Linux endpoints
• Manage complete hire-to-retire IT operations including hardware provisioning, account setup, new-hire IT orientation, offboarding, and asset recovery
• Administer user accounts, permissions, and group access within Google Workspace and corporate SaaS tools
• Manage physical IT asset lifecycle operations including inventory tracking, hardware audits, and secure device disposal
• Support office conference room technology including Google Meet Hardware and Zoom Rooms for corporate events
• Participate in scheduled on-call rotation for after-hours P1/P2 incidents and critical system outages

What You Need

• 1–2 years of hands-on IT support or help-desk experience in a corporate environment
• Strong expertise troubleshooting macOS hardware, software, and enterprise OS configurations
• Working knowledge of Windows OS and basic Linux desktop administration or CLI troubleshooting
• Practical administrative experience with Google Workspace including user management and Admin Console
• Willingness and availability to work fully onsite 5 days a week and participate in scheduled on-call rotation
• Strong written and verbal communication skills with a customer-first approach to technical support

Nice to Have

• Experience with macOS endpoint management using Mobile Device Management platforms such as Jamf Pro or Kandji
• Experience using corporate ticketing platforms such as Jira Service Management or Zendesk
• Technical certifications such as Apple Certified Support Professional (ACSP), Google Workspace Administrator, CompTIA A+, or ITIL 4 Foundation

Equity eligible. Benefits include medical/Rx insurance, dental, vision, flexible spending accounts, commuter benefits, fertility and family forming benefits, mental health support, disability insurance, life insurance, 401(k) retirement plan, employee stock participation plan, and flexible paid time off including vacation, sick leave, and parental/bereavement leave.