Office IT Support Technician

Prism Digital; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

Up to 8% employer pension

Bupa private healthcare

WellHub (GymPass) Gold

Personal learning budget

Cycle to work

Snacks and office perks

Annual international offsites

Job summary

Prism Digital is seeking an Office IT Support Technician for our East London office to own IT for the London site. You’ll support laptops, docks, monitors, printers, Wi‑Fi and AV, and handle onboarding/offboarding for new starters each Monday as the team grows.

Joining the CloudOps team, you’ll work with an IT Automation Engineer and be the go-to tech for the London office. A friendly, proactive mindset helps prevent issues before they arise.

Qualifications

• End-user device troubleshooting across laptops and mobiles.
• Google Workspace administration.
• Clear communication to non-technical colleagues.
• Strong organization to juggle requests and follow through.
• Commuting to East London 4 days a week.

Responsibilities

• Provide end-user device support for laptops and mobiles.
• Manage office tech including Wi-Fi, meeting room AV, printers and docking stations.
• Run onboarding and offboarding for new starters.
• Administer Google Workspace and maintain user accounts.
• Document common fixes in the IT knowledge base.

Skills

End-user support

Google Workspace

Communication

Organization

On-site commuting

Tools

MDM: Iru Kandji

UniFi

Android device lab

Asset inventory

IT knowledge base

Job description

Office IT Support Technician | macOS, Google Workspace, MDM | Android-First Mobile Tech Scale-Up in East London

• Location: East London office, 4 days a week

I'm working with an Android-first mobile tech scale-up in East London who need an Office IT Support Technician to be the go-to person for IT in their London office. You'll look after laptops, docks, monitors, printers, Wi-Fi and the meeting room AV, and you'll run onboarding and offboarding for new starters, which mostly lands on Mondays as the business keeps hiring.

You'll sit in the CloudOps team and work day to day alongside their IT Automation Engineer. The hiring manager is clear that personality matters here: they want someone friendly and proactive, who notices when something is about to go wrong and fixes it before anyone has to ask twice.

What They're Looking For (Non-Negotiables)

• End-user device troubleshooting across laptops and mobiles
• Office tech: Wi‑Fi, meeting room AV, printers, docking stations
• Google Workspace administration
• Communication: explaining tech simply to non‑technical colleagues
• Organisation: juggling competing requests and following through
• Commutable to East London 4 days a week

What You'll Work With

• Mobile Device Management (MDM): Iru, formerly Kandji
• UniFi office networking
• Android device lab: a couple of hundred test devices
• Asset register and hardware inventory
• IT knowledge base: documenting common fixes as you go

Nice to Haves

• Scripting: Bash, Python or similar
• Linux command line
• Jamf or Google Endpoint Management
• Ticketing / ITSM tools
• SaaS administration and access management
• Cloud: AWS or GCP

Why Join / Projects

• You'll be the person the whole London office relies on for IT, which means a lot of ownership and visibility early in your career.
• You'll have a clear path into IT automation or CloudOps. In their words, they want someone who will outgrow the reactive parts of this role and help automate them away.
• You'll pick up scripting and tooling from the IT Automation Engineer you work alongside every day.
• An office move is coming up, so you'll get stuck into the AV, cabling and kit on a proper project.
• You'll also support colleagues in the EU and US remotely, working with local ops on hardware and onboarding.

The process includes a short Linux and scripting task, so some comfort at the command line will help, even if it isn't part of your day job yet.

Employee Benefits

• Discretionary bonus
• Up to 8% employer pension
• Bupa private healthcare, including private GP and virtual appointments
• WellHub (GymPass) Gold: gym, classes and wellness apps
• Personal learning budget for training, courses and conferences
• Cycle to work scheme
• Snacks, Wednesday breakfast and fortnightly haircuts in the office
• Regular socials, sports and annual international offsites