IT Operations Manager, HARRIS HILL

Guardian Jobs; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A respected non-profit organisation is seeking an IT Operations Manager to oversee its IT service delivery and infrastructure function. In this key role, you will maintain IT operations, lead a dedicated support team, and manage supplier relationships while contributing to strategic IT initiatives.

Qualifications

• Proven experience in IT operations or infrastructure management, ideally in the non-profit or public sector.
• Strong technical knowledge of cloud environments (especially Microsoft 365 and Azure).
• Confident in managing third-party suppliers and contracts.

Responsibilities

• Oversee and maintain the organisation’s IT infrastructure, including networks, systems, and cloud-based services.
• Lead the IT support function, ensuring high-quality, responsive service.
• Manage relationships with external IT service providers.

Skills

Cloud environments

Networking

Security

Project management

Communication

Leadership

Job description

Are you an experienced IT operations leader passionate about managing robust infrastructure and delivering high-quality support? Harris Hill is working with a respected and impactful non-profit organisation seeking an IT Operations Manager to lead its IT service delivery and infrastructure function.

Location: London (with flexible working)

In this key role, you will oversee the smooth running of IT operations across a dynamic and mission-driven organisation. You’ll be responsible for maintaining and developing the IT infrastructure, managing third-party suppliers, and leading a small, dedicated support team to ensure a seamless IT experience across the organisation.

Key Responsibilities:

• Oversee and maintain the organisation’s IT infrastructure, including networks, systems, and cloud-based services.
• Lead the IT support function, ensuring high-quality, responsive, and proactive service to all users.
• Manage relationships with external IT service providers and ensure delivery against SLAs.
• Lead on IT compliance, security, and business continuity.
• Support the implementation and maintenance of IT policies, procedures, and best practices.
• Contribute to IT strategy and support digital transformation projects.

About you:

• Proven experience in IT operations or infrastructure management, ideally in the non-profit or public sector.
• Strong technical knowledge of cloud environments (especially Microsoft 365 and Azure), networking, and security.
• Confident in managing third-party suppliers and contracts.
• A collaborative and supportive leader with excellent communication skills.
• Able to balance strategic thinking with hands-on delivery in a fast-paced environment.

This is a fantastic opportunity to shape and strengthen IT delivery at an organisation making a meaningful difference. If you’re excited by the opportunity to combine technical leadership with purpose-driven work, we’d love to hear from you.

For more information, please submit your CV to [e-mail].

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.