IT Operations Manager – Digital Services for Schools

Girls' Schools Association; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

King Edward’s Independent Schools in Birmingham seeks an outstanding IT Operations Manager to join the Digital Services team on the Edgbaston campus. Reporting to the Director of IT, you will be the senior escalation point for technical issues, oversee operational support and service delivery, and take ownership of day-to-day IT operations for both KEHS and KES.

The role requires strong technical expertise across enterprise IT infrastructure, networking, end-user computing, cyber security, and

Qualifications

• Proven experience in IT operations management.
• Experience supporting multiple schools or large user bases.
• Ability to resolve complex issues and communicate with stakeholders.

Responsibilities

• Serve as senior escalation point for IT issues.
• Oversee day-to-day delivery of digital services.
• Own operational issues, support users, and maintain systems.
• Drive security and reliability across enterprise infrastructure.

Skills

Escalation management

Operational support

Stakeholder management

Cyber security

Cloud services

Networking

End-user computing

Independent working

Job description

King Edward’s Independent Schools in Birmingham seeks an outstanding IT Operations Manager to join the Digital Services team on the Edgbaston campus. Reporting to the Director of IT, you will be the senior escalation point for technical issues, oversee operational support and service delivery, and take ownership of day-to-day IT operations for both KEHS and KES.

The role requires strong technical expertise across enterprise IT infrastructure, networking, end-user computing, cyber security, and