IT Operations Manager

Girls' Schools Association; Birmingham; Híbrido; GBP 60.000 - 90.000; Jornada completa

Descripción de la vacante

King Edward’s Independent Schools in Birmingham seeks an outstanding IT Operations Manager to join the Digital Services team on the Edgbaston campus. Reporting to the Director of IT, you will be the senior escalation point for technical issues, oversee operational support and service delivery, and take ownership of day-to-day IT operations for both KEHS and KES.

The role requires strong technical expertise across enterprise IT infrastructure, networking, end-user computing, cyber security, and

Formación

• Proven experience in IT operations management.
• Experience supporting multiple schools or large user bases.
• Ability to resolve complex issues and communicate with stakeholders.

Responsabilidades

• Serve as senior escalation point for IT issues.
• Oversee day-to-day delivery of digital services.
• Own operational issues, support users, and maintain systems.
• Drive security and reliability across enterprise infrastructure.

Conocimientos

Escalation management

Operational support

Stakeholder management

Cyber security

Cloud services

Networking

End-user computing

Independent working

Descripción del empleo

This is an exceptional opportunity to work at two of the UK’s leading independent schools. King Edward’s Independent Schools, formed of King Edward’s School (KES) and King Edward VI High School for Girls (KEHS) are seeking to appoint an outstanding IT Operations Manager to join the digital services team located on our Edgbaston campus in Birmingham.

Reporting to the Director of IT, the IT Operations Manager will be a senior escalation point for technical issues, operational support, and service delivery. The role has a strong focus on the day-to-day delivery and operation of digital services, playing a hands-on role in supporting the technology needs of both schools. The postholder will take ownership of operational issues, support users, maintain systems, and ensure technology is secure, reliable, and effective in supporting the day-to-day delivery of education.

The successful candidate will have strong technical expertise across enterprise IT infrastructure, networking, end-user computing, cyber security, and cloud services - alongside excellent interpersonal and stakeholder management skills. They will be confident working independently, resolving complex issues, making informed decisions, and identifying opportunities to improve services and contribute to the development of Digital Services.

Please note that this role is being advertised on a new platform. Applications previously submitted will continue to be considered, and previous applicants are not required to reapply.