IT Operations Leader: Secure, Scalable Tech & Services

Know How Resourcing; Leeds; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Profit Share Scheme (paid quarterly)

Healthcare Cash Plan

Employee Assistance Programme

Life Assurance

EV salary sacrifice scheme

Pension

Free on-site parking

25 days' annual leave

Job summary

Know How Resourcing seeks an IT Manager to lead day-to-day IT operations in Leeds, ensuring secure, reliable infrastructure and effective end-user support. You will translate business strategy into operational delivery, manage internal teams and external suppliers, and drive service improvements.

The role emphasizes cybersecurity, continuity, change initiatives, and collaboration with department heads to align IT with growth plans.

Qualifications

• Proven experience as IT Manager or senior IT Operations role.
• Strong knowledge of IT infrastructure, end-user computing, and Microsoft 365.
• Experience managing third-party vendors and contracts.
• Good understanding of cybersecurity, IT policies, compliance, backup, and business continuity.
• Experience leading operational change, IT projects, and service improvement initiatives.

Responsibilities

• Lead the day-to-day IT operations across the business, ensuring reliable support for infrastructure, devices, business applications, networks, and end users.
• Implement IT strategy, standards, and policies in line with business priorities and the Group Technical Director's direction.
• Manage internal IT resources and third-party suppliers, including service performance, issue escalation, delivery coordination, and accountability against agreed outcomes.
• Oversee infrastructure and hardware operations, including network services, servers, storage, workstation and device management, and core office technology.
• Ensure the effective administration and support of software and business applications, including Microsoft 365, ERP, and other business-critical platforms.
• Maintain strong oversight of cybersecurity, data protection, compliance, backup, disaster recovery, and business continuity arrangements.
• Take ownership of IT service performance, including incident management, support responsiveness, prioritisation, monitoring, and the continual improvement of support processes.
• Manage IT budgets, operational expenditure, licence costs, and supplier-related spend, escalating items requiring higher approval where necessary.
• Plan and coordinate IT projects, upgrades, rollouts, and change initiatives, ensuring structured delivery, effective stakeholder engagement, and minimal disruption to the business.
• Work closely with department leaders to understand operational requirements, support technology adoption, and align IT delivery with business processes and growth plans.
• Ensure documentation is maintained for systems, services, policies, risks, decisions, and operational procedures.
• Provide regular reporting on service performance, project progress, resource utilisation, risks, incidents, and compliance status.

Skills

IT Operations

Microsoft 365

Networking

Supplier Management

Cybersecurity

Project Management

Stakeholder Management

People Management

Tools

ERP systems

Backup & DR tools

Job description

Know How Resourcing seeks an IT Manager to lead day-to-day IT operations in Leeds, ensuring secure, reliable infrastructure and effective end-user support. You will translate business strategy into operational delivery, manage internal teams and external suppliers, and drive service improvements.

The role emphasizes cybersecurity, continuity, change initiatives, and collaboration with department heads to align IT with growth plans.