IT Manager | Lead Infrastructure, Projects & Cybersecurity

Reed Technology; Leeds; On-site; GBP 54,000 - 66,000; Full time

Job summary

Reed Technology is seeking an experienced IT Manager to lead day‑to‑day IT operations in Leeds, balancing strategic and hands‑on delivery. You will oversee infrastructure, cybersecurity, and service delivery, aligning technology with business goals.

The role involves managing internal teams and external suppliers, driving improvements, and delivering critical projects across the organisation. Strong governance, communication, and cross‑functional collaboration are essential.

Qualifications

• Proven experience in an IT Manager or senior IT Operations/Infrastructure position.
• Strong technical knowledge across IT infrastructure, networks, end‑user computing, Microsoft 365, and service delivery.
• Experience managing third‑party suppliers, vendor relationships, and service contracts.
• Solid understanding of cybersecurity, IT governance, compliance, business continuity, and backup solutions.

Responsibilities

• Lead day‑to‑day IT operations, ensuring reliable support for infrastructure, networks, business applications, devices, and end users.
• Implement IT strategies, standards, and policies in line with wider business objectives.
• Manage internal IT resources and external service providers, ensuring strong performance and accountability.
• Oversee infrastructure operations, including servers, storage, networking, workstation management, and office technology.
• Support and administer key business applications, including Microsoft 365, ERP systems, and other critical platforms.
• Maintain robust cybersecurity, data protection, backup, disaster recovery, and business continuity processes.
• Drive IT service excellence through effective incident management, monitoring, prioritisation, and continuous improvement initiatives.
• Manage IT budgets, software licensing, and supplier expenditure.
• Coordinate IT projects, upgrades, system rollouts, and technology change programmes.
• Collaborate with business leaders to understand operational requirements and align technology solutions accordingly.
• Ensure accurate and up‑to‑date documentation of systems, procedures, policies, risks, and operational activities.
• Produce regular reports on service performance, project status, risks, compliance, and resource utilisation.

Skills

IT infrastructure

Networking

End-user computing

Microsoft 365

ERP systems

Cybersecurity

IT governance

Project leadership

Vendor management

Documentation

Tools

Microsoft 365

ERP systems

Job description

Reed Technology is seeking an experienced IT Manager to lead day‑to‑day IT operations in Leeds, balancing strategic and hands‑on delivery. You will oversee infrastructure, cybersecurity, and service delivery, aligning technology with business goals.

The role involves managing internal teams and external suppliers, driving improvements, and delivering critical projects across the organisation. Strong governance, communication, and cross‑functional collaboration are essential.