IT Operations Lead — Hybrid, Multi-Site

Catch22; London Borough of Islington; Hybrid; GBP 59,000 - 63,000; Full time

Job summary

Catch22 is seeking an IT Operations Manager to lead our operational IT estate, service desk, and end-user support across multiple sites. You will oversee infrastructure, networks, Microsoft 365 tenancy, and license management, while managing the MSP partnership and a four-person service desk.

You will work within the Technology team, collaborating on security policy and change control, with data analytics and engineering support to advance Mission 2030 initiatives.

Qualifications

• Service management to ITIL practice.
• Setting a service standard and holding a supplier to it.
• Leading and developing a small technical team.
• Owning IT operations across a multi site organisation.
• Managing an outsourced IT service contract, including SLAs, escalation and commercial review.

Responsibilities

• Lead IT operational estate, service desk and end user support, infrastructure and networks, our Microsoft 365 tenancy, full device and license management.
• Own the relationship with our MSP, with an embedded service desk team of four working alongside you.
• Set the standard they work to and ensure compliance through change control and security operations.
• Collaborate with data analytics and engineering teams within the Technology group to support Mission 2030 initiatives.

Skills

ITIL service management

Vendor management

Leadership

Multi-site IT operations

IT infrastructure

Job description

Catch22 is seeking an IT Operations Manager to lead our operational IT estate, service desk, and end-user support across multiple sites. You will oversee infrastructure, networks, Microsoft 365 tenancy, and license management, while managing the MSP partnership and a four-person service desk.

You will work within the Technology team, collaborating on security policy and change control, with data analytics and engineering support to advance Mission 2030 initiatives.