IT Operations Engineer, Application Support

Point72 Careers; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

A leading alternative investment firm is searching for an experienced Application Support professional in London. This role involves leading the Macro trading application support function, managing incidents, and mentoring team members. Candidates should have over 7 years of application support experience within financial services, strong SQL and Unix skills, and a proven track record in incident management. The position offers robust benefits, including private medical care and educational assistance.

Benefits

Private medical and dental care

Private pension scheme

Educational assistance reimbursement

Volunteer opportunities

Sports card

Employee assistance program

Qualifications

• 7+ years of application support experience within the financial services industry.
• Experience with SQL and other scripting languages.
• Experience working with Unix and in a team lead or senior role.

Responsibilities

• Lead the Macro trading application support function and manage escalations.
• Communicate effectively during incidents and provide cross training.
• Implement automation and oversee daily operations of the support team.

Skills

Application Support

SQL

Scripting Languages

Unix

Client Issue Resolution

Order Management Workflows

Job description

A Career with Point72’s Application Support Team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

What you’ll do

• Lead the build out of the Macro trading application support function to provide technical support to our investment professionals
• Act as a key escalation point for application incident management, leading communications with end-users and senior technology stakeholders on the progress and status of incident resolution
• Communicate with end-users and senior technology stakeholders throughout incidents
• Provide cross training for the wider Trading Application Support team and ensure that documentation is maintained
• Design and implement robust processes for Macro investment professional application onboarding, including initial setup, access management and user limits administration
• Implement and regularly review processes, procedures, and policies, and introduce automation to improve team consistency and performance
• Collaborate with users and technology teams to create project plans
• Oversee the day-to-day operations of the team, including reporting team metrics related to incident and request handling

What’s required

• 7+ years of application support experience within the financial services industry Experience with SQL and other scripting languages
• Experience working with Unix
• Prior experience in a team lead or senior role, demonstrating ability to mentor individuals with varying levels of experience
• Experience managing major outage communications and proven ability to resolve client issues
• Ability to deliver incident resolution for clients
• Strong understanding of order management workflows
• Commitment to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Sports card
• Private life insurance
• Private medical and dental care, with vision allowance
• Private pension scheme
• Volunteer opportunities
• Support for employee-led affinity groups representing women, people of color and the LGBT+ community
• Business travel accident insurance
• Employee assistance program
• Educational assistance reimbursement

About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry’s brightest talent by cultivating an investor-led culture and committing to our people’s long-term growth. For more information, visithttps://point72.com/.