IT Operations Engineer

Blue Square; Greater London; Hybrid; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Salary up to £31,000 per annum + Accel

Company Sick Pay + Life Assurance

PerkBox discounts

Samsung and HP discounts

Job summary

Blue Square is seeking a second-line IT Operations Engineer in London to own escalations and manage Microsoft 365, Entra ID, and device management. You will work 2 days on-site and 3 days remote on a 37.5-hour week, reporting to the IT Operations Manager.

You will automate tasks with PowerShell, support office staff and managers, and contribute to security, ISO/Cyber Essentials evidence, and Azure initiatives. This role offers hands-on ownership and growth opportunities.

Qualifications

• Hands-on second-line IT support or IT operations.
• Working knowledge of Microsoft 365, Entra ID, Intune and Windows 11.
• PowerShell skills are desirable for day-to-day automation.
• Root-cause problem solving, initiative and understanding of ITIL.
• Clear communication and patience with non-technical users.
• ETHIC values: Excellence, Together, Heart, Integrity and Curious.

Responsibilities

• Solve escalated IT issues: find root causes and keep users updated against SLAs.
• Manage identity and Microsoft 365: joins, movers/leavers, licenses, MFA and access reviews.
• Keep devices running securely: deploy Windows and mobile devices with Intune and Autopilot, manage patching and asset records.
• Automate and improve: use PowerShell to simplify repetitive work and contribute to rollouts, migrations and integrations.
• Support security and resilience: respond to alerts, report incidents, test recovery plans and gather audit evidence.
• Share knowledge and grow: maintain runbooks and support articles, help colleagues develop skills supporting Azure services.

Skills

PowerShell

Root-cause analysis

ITIL

Communication

Microsoft 365

Entra ID

Intune

Windows 11

Automation

Tools

Intune

Autopilot

Entra ID

Job description

Love getting to the root of a problem, not just closing a ticket? Join our Central Support IT Operations team and help keep our people connected, productive and secure.

As our second-line IT Operations Engineer, you’ll handle service desk escalations and take ownership of day-to-day Microsoft 365, identity and device management. Reporting to the IT Operations Manager, you’ll support office staff, field managers and promoters.

Bring your technical know-how, clear communication and curiosity. We’ll give you hands‑on ownership and room to grow your automation and Azure skills.

London | 2 days on‑site, 3 days remote

Permanent | Monday–Friday, 37.5 hours per week

WHAT YOU’LL BE UP TO

• Solve escalated IT issues: find root causes, keep users updated against agreed SLAs, share fixes and cover the service desk when needed.
• Manage identity and Microsoft 365: handle joiners, movers and leavers, accounts, licences, MFA and access reviews across Entra ID and Microsoft 365 services.
• Keep devices running securely: deploy Windows and mobile devices with Intune and Autopilot, manage patching and asset records, and troubleshoot printers and office networks.
• Automate and improve: use PowerShell to simplify repetitive work, keep scripts in source control and contribute to rollouts, migrations and integrations.
• Support security and resilience: respond to alerts, report suspected incidents, help test recovery plans and gather ISO 27001 and Cyber Essentials audit evidence.
• Share knowledge and grow: keep runbooks and support articles current, help colleagues develop and build your skills supporting Azure services and automated data flows.

ARE YOU OUR PERFECT PARTNER?

• Hands‑on experience in second‑line IT support or IT operations.
• Working knowledge of Microsoft 365, Entra ID, Intune and Windows 11.
• PowerShell skills are highly desirable for day‑to‑day automation.
• Root‑cause problem solving, initiative and understanding of ITIL.
• Clear communication and patience with non‑technical users.
• ETHIC values: Excellence, Together, Heart, Integrity and Curious.

WHAT YOU CAN EXPECT FROM US

• Salary up to £31,000 per annum + Accelerator Bonus
• Company Sick Pay + Life Assurance
• PerkBox discounts + Samsung and HP discounts
• Opportunities to develop your automation and Azure skills

WHO ARE WE?

Brand Partnership Group empowers brands to move faster, think smarter and connect deeper. We drive change through future‑focused insights, technology and impactful partnerships. Bridging brands and consumers to unlock growth, accelerate transformation and create meaningful, lasting impact.

WE TURN HUMAN CONNECTION INTO BRAND GROWTH

POINTS TO NOTE:

• Reasonable adjustments: We would like you to perform at your best at every stage of our recruitment process. Please contact us using [e-mail] if you require any adjustments that would support you throughout your application
• Whilst we strive to adhere to our closing dates, we may close the vacancy early based on interest or the progression of the role
• Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Brand Partnership Group
• If you’re an internal candidate, remember to use your company email address to apply
• Flexible working: We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.