IT Operations Technician

Softwavetech; West of England; Hybride; GBP 38 000 - 46 000; Plein temps

Résumé du poste

Softwave Tech in Bristol is seeking a detail-oriented IT Operations Technician to join our technology team. The role focuses on maintaining and supporting IT infrastructure and providing technical support to end users to ensure optimal performance.

Key responsibilities include infrastructure management, routine system maintenance, hardware deployment, and on-call support to minimize downtime. A solid IT foundation and relevant experience are essential.

Qualifications

• Associate's degree in IT or related field or equivalent experience.
• 2+ years in IT support or operations role.

Responsabilités

• Infrastructure management: Monitor and maintain servers, networks, and computer systems to ensure optimal performance and uptime.
• Technical Support: Provide first and second-level technical support to end users via phone, email, and in-person.
• System Administration: Create and manage user accounts, permissions, and access rights; Install, configure, and maintain operating systems and software applications.
• Operations & Maintenance: Participate in on-call rotation for after-hours support; Coordinate with vendors for hardware repairs and software licensing.

Connaissances

IT support

Infrastructure management

Technical troubleshooting

Documentation & ticketing

Formation

Associate's degree in IT

Outils

Ticketing system

Backup software

Description du poste

Employment Details

• Salary: £42,000 per annum
• Hours: 37.5 hours per week
• Location: Park House Business Centre, 10 Park Street, Bristol, BS1 5HX
• Contract Type: Permanent, full-time

Position Overview

We are seeking a detail-oriented IT Operations Technician to join our technology team. The ideal candidate will be responsible for maintaining and supporting our IT infrastructure, ensuring optimal performance of systems, and providing technical support to end users.

Key Responsibilities

Infrastructure Management

• Monitor and maintain servers, networks, and computer systems to ensure optimal performance and uptime
• Perform routine system maintenance, updates, and patches across all IT infrastructure
• Configure and deploy hardware including desktops, laptops, printers, and mobile devices
• Manage backup systems and ensure data integrity and recovery capabilities

Technical Support

• Provide first and second-level technical support to end users via phone, email, and in-person
• Troubleshoot hardware, software, and network connectivity issues
• Document and track all support requests using ticketing system
• Escalate complex technical issues to appropriate teams when necessary

System Administration

• Create and manage user accounts, permissions, and access rights
• Install, configure, and maintain operating systems and software applications
• Monitor system performance and generate regular status reports
• Implement and maintain security protocols and best practices

Operations & Maintenance

• Participate in on-call rotation for after-hours support
• Coordinate with vendors for hardware repairs and software licensing
• Maintain accurate inventory of IT assets and equipment
• Assist with IT projects and infrastructure upgrades

Required Qualifications

• Associate's degree in Information Technology, Computer Science, or related field, or equivalent work experience
• 2+ years of experience in IT support or operations role