IT Onsite Support Specialist

D-ploy GmbH; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Vouchers (birthday, wedding, newborn gifts)

Fishing for Friends program

Professional development opportunities

Company-sponsored events

Job summary

D-ploy GmbH is looking for committed individuals to join their IT support team in Cambridge, UK. The role involves first- and second-level support, resolution of IT incidents, and maintenance of technical equipment. Candidates should have IT training and 2–3 years experience in a comparable role.

The position offers a friendly international work environment and various employee perks, including development opportunities and company-sponsored events. Fluent English and good communication skills are essential.

Qualifications

• 2–3 years of professional experience in IT support, service desk, or OSS environment.
• Strong knowledge in analyzing and resolving user and system issues.
• Service-oriented, friendly, and professional demeanor.

Responsibilities

• Provide first- and second-level support for internal users.
• Analyze, prioritize, and resolve IT incidents and service requests.
• Maintain and process tickets according to ITIL-oriented processes.
• Set up, configure, and maintain workstations and devices.
• Execute software rollouts, updates, and patches.

Skills

User support

ITIL processes

Technical troubleshooting

Effective communication

Team collaboration

Multitasking

Fluent English

Education

Completed IT training or comparable qualification

Job description

D-ploy GmbH is looking for committed individuals to join their IT support team in Cambridge, UK. The role involves first- and second-level support, resolution of IT incidents, and maintenance of technical equipment. Candidates should have IT training and 2–3 years experience in a comparable role.

The position offers a friendly international work environment and various employee perks, including development opportunities and company-sponsored events. Fluent English and good communication skills are essential.