IT Manager: Lead Infra, Security & Enterprise Apps

Pure Resourcing Solutions Limited; Bury St Edmunds; On-site; GBP 65,000 - 90,000; Full time

Job summary

Pure Resourcing Solutions Limited is seeking an experienced IT Manager to lead and modernise the IT function across infrastructure, service desk operations, and business systems. The role focuses on delivering a resilient, secure, and scalable technology environment from Bury St Edmunds on site.

You will direct multi-disciplinary IT teams, drive ITIL-aligned service delivery, manage risk and compliance, and oversee ERP/CRM integrations and the reporting stack to support daily operations and

Qualifications

• 5+ years in IT Manager or equivalent role managing multi-disciplinary IT teams.
• Experience overseeing core enterprise applications (ERP/CRM) and external partners.
• Solid hands-on experience with modern cloud platforms and enterprise networking.
• Strong ITIL-aligned processes (incident, problem, change, service metrics).
• Experience managing cybersecurity controls and DR/BC planning.

Responsibilities

• Lead and manage IT staff across service desk, infrastructure, and business applications.
• Oversee SLA monitoring, incident management, and escalation workflows; report performance to executives.
• Drive improvements across network, cloud, and hardware infrastructure and serve as escalation lead.
• Oversee performance, integration, and security of ERP/CRM and reporting tools.
• Coordinate risk assessments, security training, user access policies, and GDPR alignment.
• Maintain and test IT Disaster Recovery and Business Continuity plans.
• Lead software rollouts and change initiatives with minimal disruption.

Skills

Leadership

ITIL

Cloud platforms

Security & DR

Communication

Tools

Azure

Intune

Entra ID

Job description

Pure Resourcing Solutions Limited is seeking an experienced IT Manager to lead and modernise the IT function across infrastructure, service desk operations, and business systems. The role focuses on delivering a resilient, secure, and scalable technology environment from Bury St Edmunds on site.

You will direct multi-disciplinary IT teams, drive ITIL-aligned service delivery, manage risk and compliance, and oversee ERP/CRM integrations and the reporting stack to support daily operations and