IT Manager

Pure Resourcing Solutions Limited; Bury St Edmunds; On-site; GBP 65,000 - 90,000; Full time

Job summary

Pure Resourcing Solutions Limited is seeking an experienced IT Manager to lead and modernise the IT function across infrastructure, service desk operations, and business systems. The role focuses on delivering a resilient, secure, and scalable technology environment from Bury St Edmunds on site.

You will direct multi-disciplinary IT teams, drive ITIL-aligned service delivery, manage risk and compliance, and oversee ERP/CRM integrations and the reporting stack to support daily operations and

Qualifications

• 5+ years in IT Manager or equivalent role managing multi-disciplinary IT teams.
• Experience overseeing core enterprise applications (ERP/CRM) and external partners.
• Solid hands-on experience with modern cloud platforms and enterprise networking.
• Strong ITIL-aligned processes (incident, problem, change, service metrics).
• Experience managing cybersecurity controls and DR/BC planning.

Responsibilities

• Lead and manage IT staff across service desk, infrastructure, and business applications.
• Oversee SLA monitoring, incident management, and escalation workflows; report performance to executives.
• Drive improvements across network, cloud, and hardware infrastructure and serve as escalation lead.
• Oversee performance, integration, and security of ERP/CRM and reporting tools.
• Coordinate risk assessments, security training, user access policies, and GDPR alignment.
• Maintain and test IT Disaster Recovery and Business Continuity plans.
• Lead software rollouts and change initiatives with minimal disruption.

Skills

Leadership

ITIL

Cloud platforms

Security & DR

Communication

Tools

Azure

Intune

Entra ID

Job description

IT Manager

Bury St Edmunds (On Site)

Opportunity Overview

On behalf of our client, one of Suffolk’s most recognised and successful brands, we are seeking an experienced IT Manager to lead and modernise their IT function across infrastructure, service desk operations, and core business systems.

The Role

The IT Manager will oversee both the infrastructure/support operations and business systems functions. The primary goal is delivering a resilient, secure, and scalable technology environment to support daily operations and long-term business goals.

Core Responsibilities

• Leadership and Team Management: Direct line management of multi-disciplinary IT staff spanning service desk, infrastructure, and business applications. Manage recruitment, set clear performance goals, conduct regular 1:1s, and foster professional development.
• Service Delivery and Reporting: Oversee SLA monitoring, incident management, and escalation workflows. Compile and present monthly IT performance reports, risk registers, and service metrics to executive leadership.
• Infrastructure and Support Operations: Drive continuous improvement across network, cloud, and hardware infrastructure, serving as the senior technical escalation point.
• Core Business Systems: Oversee the performance, integration, and security of the company’s enterprise platforms and reporting suite. Manage the software roadmap in close coordination with departmental stakeholders.
• Cybersecurity and Governance: Coordinate regular risk assessments, security training, user access policies, and compliance alignment (including GDPR and Cyber Essentials frameworks).
• Business Continuity: Maintain, refine, and regularly test comprehensive IT Disaster Recovery and Business Continuity plans.
• Project Management and Change Control: Lead software rollouts and technical change initiatives with minimal operational disruption.

Candidate Requirements

• Leadership Experience: Substantial experience (typically 5+ years) in an IT Manager or equivalent role managing multi-disciplinary IT teams (infrastructure, service desk, and business applications).
• Enterprise Systems Oversight: Proven background managing core enterprise applications (ERP/CRM) and leading the technical staff or external partners supporting them.
• Technical Depth: Solid hands-on experience across modern cloud platforms (Microsoft 365, Azure, Entra ID, Intune) and enterprise networking to act as a credible technical escalation lead.
• IT Service Management: Strong understanding of ITIL-aligned processes (incident, problem, change management, and service metrics).
• Security and Resilience: Demonstrated experience managing cybersecurity controls and updating Business Continuity and DR plans.
• Communication: Outstanding ability to translate complex technical concepts into clear actionable advice for non-technical leadership and department heads.