IT Manager | Hybrid Work & Security Leadership

Convey Law; Newport; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Up to 40 days annual leave

Hybrid working

Enhanced parental leave

Company Sick Pay

Gym membership discount

Conveyancing subsidies

Employee Assistance Scheme

Well-being programs and training

Team events

Job summary

Convey Law seeks an IT Manager to lead the IT Operations, security, and strategic projects across the Convey Group. Reporting to the Group IT Director, you will strengthen cyber security, manage the IT Support team, and coordinate with Convey365 and other business units.

You will overseeISMS, ISO27001 compliance, service delivery, supplier management, and budgets while driving continuous improvement in a growing technology-driven organisation.

Qualifications

• Minimum 5 years' experience in an IT management or senior IT leadership role.
• Experience leading and owning ISO27001 and Cyber Essentials Plus.
• Experience managing a busy IT Service Desk and high-ticket volumes.
• Proven people management and team leadership experience.
• Strong experience managing IT suppliers, contracts, and budgets.
• Successful delivery of IT projects from both technical and operational perspectives.
• Experience managing complex technical incidents across multiple stakeholders.
• Excellent communication skills with both technical and non-technical audiences.

Responsibilities

• Lead and develop a busy IT Support team.
• Ensure high-quality service delivery and efficient resolution of technical issues.
• Manage escalated, complex, and high-priority incidents through to resolution.
• Analyse service desk trends and implement long-term improvements.
• Drive service standards, performance metrics, and operational excellence.
• Own and manage ISO27001 compliance and audit readiness.
• Oversee Cyber Essentials Plus certification.
• Act as central coordinator between IT and business stakeholders.
• Lead technology projects from planning through to successful delivery.

Skills

IT leadership

ISO27001

Cyber Essentials Plus

IT service desk management

communication skills

Tools

Microsoft 365/Intune/Windows

AWS

Unifi/Fortigate networking

Job description

Convey Law seeks an IT Manager to lead the IT Operations, security, and strategic projects across the Convey Group. Reporting to the Group IT Director, you will strengthen cyber security, manage the IT Support team, and coordinate with Convey365 and other business units.

You will overseeISMS, ISO27001 compliance, service delivery, supplier management, and budgets while driving continuous improvement in a growing technology-driven organisation.