IT Manager

Convey365; Newport; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Up to 40 days annual leave (incl. BH)

Hybrid working

Enhanced maternity and paternity leave

Company Sick Pay

Discounted Gym Membership

Subsidised Conveyancing

Employee Assistance Scheme

Well-being programs

Supportive team environment

Job summary

Convey365 is seeking an experienced IT leader to deliver exceptional IT services, lead a busy IT Support team, and drive technology change at our Newport site.

You will own ISO27001 and Cyber Essentials Plus compliance, oversee service delivery, security policies and incident management, and collaborate with development teams and external suppliers to prioritise business needs. hybrid working and a standout benefits package are offered.

Qualifications

• Minimum 5 years' experience in an IT management or senior IT leadership role.
• Experience leading and owning ISO27001 and Cyber Essentials Plus.
• Experience managing a busy IT Service Desk and high-ticket volumes.
• Proven people management and team leadership experience.
• Strong experience managing IT suppliers, contracts, and budgets.
• Proven delivery of IT projects from both technical and operational perspectives.
• Experience managing complex technical incidents across multiple stakeholders.
• Excellent communication skills with both technical and non-technical audiences.

Responsibilities

• Lead and develop a busy IT Support team and ensure high-quality service delivery.
• Own ISO27001 compliance, Cyber Essentials Plus, and ISMS management.
• Provide leadership for incident response and business continuity planning.
• Mentor team members, conduct regular reviews and development planning.
• Oversee supplier contracts, renewals and IT budgeting.
• Coordinate IT with software development, third-party suppliers and business stakeholders.
• Lead technology projects from planning through successful delivery and manage risks.
• Ensure up-to-date documentation, user guidance and training materials.

Skills

IT leadership

ISO27001

Cyber Essentials Plus

IT service desk

people management

budget management

project delivery

incident management

communication

Tools

Microsoft 365

Intune

Windows technologies

AWS

Unifi

Fortigate

Job description

Description

Are you an experienced IT leader who thrives on delivering exceptional IT services, leading high-performing teams and driving technology change?

Application Deadline: 23 September 2026

Department: IT Support

Location: Newport

Compensation: £50,000 - £60,000 / year

Key Responsibilities

IT Operations & Service Delivery

• Lead and develop a busy IT Support team.
• Ensure high-quality service delivery and efficient resolution of technical issues.
• Manage escalated, complex, and high-priority incidents through to resolution.
• Analyse service desk trends and implement long-term improvements.
• Drive service standards, performance metrics, and operational excellence.

Cyber Security & Compliance

• Own and manage the organisation's Information Security Management System (ISMS).
• Lead and maintain ISO 27001 compliance and audit readiness.
• Oversee Cyber Essentials Plus certification.
• Manage information security policies, security awareness programmes, risk registers, and audit actions.
• Support incident response and business continuity planning.
• Act as Data Protection Officer (DPO) for Convey365.

Leadership & Team Development

• Manage, mentor, and develop IT Support team members.
• Conduct regular one-to-ones, performance reviews, and development planning.
• Oversee team workload, wellbeing, resourcing, holidays, and absence management.
• Foster a collaborative, customer-focused culture.

Supplier & Asset Management

• Manage IT suppliers, contracts, renewals, and costs.
• Oversee IT asset lifecycle management.
• Identify opportunities to improve systems, services, and processes.

Technology & Business Collaboration

• Act as the central point of coordination between IT, software development teams, third-party suppliers, and business stakeholders.
• Ensure business requirements are translated into effective technical priorities.
• Maintain visibility and ownership of live system issues and resolutions.

Project & Change Management

• Lead technology projects from planning through to successful delivery.
• Manage project risks, timelines, dependencies, and stakeholder communications.
• Ensure documentation, user guidance, policies, and training materials remain current following system changes.

Skills, Knowledge and Expertise

Essential Experience

• Minimum 5 years' experience in an IT management or senior IT leadership role.
• Experience leading and owning ISO27001 and Cyber Essentials Plus.
• Experience managing a busy IT Service Desk and high-ticket volumes.
• Proven people management and team leadership experience.
• Strong experience managing IT suppliers, contracts, and budgets.
• Successful delivery of IT projects from both technical and operational perspectives.
• Experience managing complex technical incidents across multiple stakeholders.
• Excellent communication skills with both technical and non-technical audiences.

Technical Expertise

• Microsoft 365, Intune, and Windows technologies.
• Cloud platforms such as AWS.
• Networking technologies including Unifi, Fortigate, or similar.
• Cyber security frameworks and best practice.

Benefits

Our commitment to provide a supportive, empowering and rewarding workplace continues to be part of our core mission at Convey.

We have a vast array of benefits which we continue to enhance to ensure the most comprehensive, supportive and engaging benefits package is available for our team, key features include:

• Up to 40 days annual leave (including Bank Holidays) with the option to purchase 5 extra days.
• Hybrid working and flexible hours to suit your lifestyle.
• Enhanced maternity and paternity leave.
• Company Sick Pay.
• Discounted Gym Membership.
• Subsidised Conveyancing.
• Employee Assistance Scheme with counselling sessions.
• Well-being programs and ongoing training, development, and recognition initiatives.
• A supportive, fun team environment with regular collaboration and charity events.

Next Steps

If you're an ambitious IT leader looking for a role where you can make a genuine impact, we'd love to hear from you.

Apply today and help shape the future of technology within our business.