IT Maintenance Engineer - Field Based

Flotek Group; Devon and Torbay; Hybrid; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Additional day off

Give Back Day

Perkbox discounts

Company van provided

Team social events

Career growth pathways

Job summary

Flotek Group is seeking an IT Maintenance Engineer to join a hybrid role based from our Plymouth office, combining field visits across the south-west with remote support.

You will maintain partner environments, support M365, Windows, networking and VoIP, and travel using a company van. Excellent communication and documentation skills are essential.

Qualifications

• 3+ years in MSP, infrastructure, IT support or field engineering.
• Strong Microsoft 365 administration and troubleshooting skills.
• Windows desktop and server support experience.
• Knowledge of Active Directory and Microsoft Entra ID.
• Networking fundamentals including switching, wireless, VLANs and firewalls.
• Excellent communications and documentation skills.

Responsibilities

• Provide remote IT and communications support via phone, email and remote tools.
• Perform infrastructure health checks and preventative maintenance activities.
• Support Microsoft 365, Windows, networking and end-user technologies.
• Assist with VoIP, internet connectivity and telephony troubleshooting.
• Maintain accurate documentation and ticket updates within HaloPSA.
• Support project delivery, installations and technology refresh programs.
• Act as Flotek's on-site technical representative and trusted advisor.

Skills

Microsoft 365 administration

Windows desktop/server support

Active Directory / Microsoft Entra ID

Networking fundamentals

Communications & documentation

Tools

HaloPSA

Gamma

CallSwitch

Teams Voice

Job description

The IT Maintenance Engineer is a hybrid field-based and remote support role based from the Plymouth office, responsible for maintaining, supporting and improving partner technology environments. The role combines proactive maintenance, infrastructure support, end-user support and basic communications engineering. Travel across the south-west of England is required, with a company van provided for business use., Undertake scheduled maintenance visits to partner sites as required.

• Provide remote IT and communications support via phone, email and remote tools.
• Perform infrastructure health checks and preventative maintenance activities.
• Support Microsoft 365, Windows, networking and end-user technologies.
• Assist with VoIP, internet connectivity and telephony troubleshooting.
• Maintain accurate documentation and ticket updates within HaloPSA.
• Support project delivery, installations and technology refresh programs.
• Act as Flotek's on-site technical representative and trusted advisor.

Travel Requirements

• Regular travel to partner locations as required, primarily from the Plymouth office base, using a company-provided van.
• Full driving license required.
• Company van provided for business travel.
• The van is to be used in line with Flotek company vehicle policies.
• Occasional overnight stays may be required.

About you

• 3+ years in MSP, Infrastructure, IT Support or Field Engineering.
• Strong Microsoft 365 administration and troubleshooting skills.
• Windows desktop and server support experience.
• Knowledge of Active Directory and Microsoft Entra ID.
• Networking fundamentals including switching, wireless, VLANs and firewalls.
• Excellent communications and documentation skills.

Desirable Skills

• VoIP and hosted telephony experience.
• Experience with Gamma, CallSwicth, and Teams Voice or similar platforms.
• Ticketing system experience.
• Cyber security awareness and best-practice knowledge.

Benefits

Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart.

• Additional day off for personal life milestones.
• "Give Back Day" for supporting a charity of your choice.
• Perkbox discounts.
• Company van provided for business use.
• Regular social events and team-building opportunities.
• Career growth pathways into senior communications or network engineering.

Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK.

Candidates with the experience or relevant job titles of; IT Field Engineer, Field Engineer, Network Support Engineer, 2nd Line Engineer, ICT Support Engineer, IT Engineer, Technical Support Engineer, may also be considered for this role