IT Learning & Development Manager

Kick It Out; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Kick It Out is looking for an IT Learning & Development Manager to deliver high-quality IT training and user development at the Premier League. This role involves creating training materials, conducting sessions, and collaborating with IT support to enhance user skills and confidence in a fast-paced environment. The ideal candidate will have credible experience in IT training and a passion for empowering users.

Qualifications

• Experience delivering training in IT solutions.
• Confident in communicating with users regarding IT concerns.
• Experience supporting Windows 11 and Office 365.

Responsibilities

• Deliver group training sessions and one-to-one coaching.
• Create and maintain user-friendly training materials.
• Assist the Service Desk with IT and telecoms support.

Skills

Problem solving

Communication

Digital content creation

User support

Education

ITIL Qualified

Microsoft MCT certification

Tools

ServiceNow

Office 365

Windows 11

Job description

• Premier League, Brunel Building 57 North Wharf Road, London, W2 1HQ

The IT department at the Premier League is looking for an IT Learning & Development Manager to help deliver high-quality IT training and user development across the organisation. Reporting to the Learning & Development Senior Manager, the preferred candidate will work closely with the IT Service Desk, Project teams, and wider business areas to deliver engaging, practical training that empowers users to get the most out of IT solutions.

This is a great opportunity for an IT trainer or learning specialist who enjoys working directly with users to build skills, confidence, and knowledge in a fast-moving environment.

Who we are

The Premier League is home to some of the most competitive and compelling football in the world. The League and its Clubs use the power and popularity of the competition to inspire fans, communities and partners in the UK and across the world. The Premier League brings people together from all backgrounds. It is a competition for everyone, everywhere and is available to watch in over 900 million homes in 189 countries.

We have a wide variety of responsibilities. These include organising the competition and its Handbook as well as managing the centralised broadcast and commercial rights. The work we do in conjunction with the Clubs also goes far beyond the 90 minutes. We support and provide a framework for youth development, we protect the organisation’s intellectual property, support the wider game and community programmes, undertake international development work and liaise with governing bodies and other leagues.

The Premier League is an equal opportunities employer and strives to create an inclusive culture where talent can flourish. We believe in the potential of everyone and open our doors to those who share those values. All appointments will be made based on merit; however, we particularly encourage applications from women, people from minority ethnic communities, LGBTQ+ people and disabled people.

Our hybrid-working model also allows you some variety on your place of work, offering you the chance to work from home on some days each week. Where possible, you will attend the office or site visits in line with our company policy. All staff liaise closely with their line manager to manage their time appropriately and according to their work and team requirements.

The Role

The IT Learning & Development Manager will be responsible for creating and delivering practical IT training and support resources to Premier League and PGMOL staff. The role focuses on user enablement, induction training, digital content development, and supporting the transition to new IT systems and processes.

IT Training:

• Deliver group training sessions, one-to-one coaching, and ad hoc IT skills workshops.
• Conduct IT induction sessions for new starters, ensuring a positive introduction to IT services.

Training Content Development:

• Create and maintain user-friendly training materials including guides, quick tips, FAQs, and video tutorials.
• Update and manage a central repository of IT training resources.
• Assist in producing high-quality digital learning content for self-service training (e.g., microlearning videos, e-learning modules).

User Support Collaboration:

• Work closely with the IT Service Desk to identify common user challenges and provide targeted training solutions.
• Act as a second-tier support for training-related user issues.
• Stay up to date with IT system updates and emerging technologies, adjusting training materials accordingly.
• Contribute ideas to improve learning delivery methods and tools.
• Gather feedback from training sessions and user interactions to help identify future training needs.

Operational Support:

• Assist the Service Desk as needed by providing IT and telecoms support to staff at both the Premier League and PGMOL

Role Requirement

• Credible experience of delivering training in IT solutions
• Confident in communicating with people and understanding their IT concerns.
• Experience in supporting Windows 11 operating system
• Confident with creating digital content (both video and written)
• Provide IT support in Office 365
• Problem solving skills and ability to work under pressure
• Be driven and self-motivated
• Experience of using ServiceNow desired but not required
• ITIL Qualified and/ or Microsoft MCT certification are desired but not required.

Our commitment to safeguarding includes implementing robust safer recruitment procedures to assess the suitability of individuals applying for roles that involve work with children and adults who are or may be at risk of harm. For further information, please see ourSafeguarding Policy andSafer Recruitment Guidance.

To apply please visit ourcareers page and apply with your CV and a cover letter. The closing date for applications is 27 May 2025.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please [e-mail]

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