IT Infrastructure Specialist

Colt Data Centre Services; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

Colt Data Centre Services in London is seeking an IT Infrastructure Specialist to provide 2nd/3rd line technical support, deployment and design for our on-premise private cloud, server estate and public cloud platforms.

You will work within an IT Infrastructure Team, supporting incident resolution, change delivery and technical projects, including CAB participation and an on-call rotation to cover Priority 1 and 2 incidents.

Qualifications

• Managing a Windows Infrastructure, including Active Directory, DHCP, DNS (Essential)
• Managing an Azure public cloud environment (Desirable)
• Implementing IT security Best Practices (Essential)
• Managing a VMWare vSphere/ESX environment (Essential)
• Networking, including Layer 2/3 switching, firewalls and Wireless networks (Desirable)
• Scripting and automation, including Powershell and vbscript (Desirable)

Responsibilities

• Delivery of 2nd/3rd line operational support for IT services
• Technical resource and, where required, technical lead for projects and BAU activities
• Working with Incident Management Teams to restore service quickly and efficiently and, where required, Problem and Change Management Teams to complete any follow up actions
• Supporting Business Application and Change and Delivery Teams on a pipeline of maintenance and enhancement activities
• Supporting Service Delivery Managers with IT Infrastructure Changes by providing technical expertise at CAB Meetings and, where required, the technical resources to implement changes
• Working with IT Infrastructure Architects and 3rd party specialists on the design of new solutions
• Participate in a 1-in-4 (or greater) week long on-call rotation to ensure timely resolution of Priority 1 (P1) and Priority 2 (P2) incidents
• Planning and executing changes in accordance with policies and processes
• Documenting procedures, processes and high and low level designs
• Researching current and emerging technologies

Skills

Windows Infrastructure

Active Directory

DHCP/DNS

Azure Public Cloud

VMware vSphere/ESXi

Networking

PowerShell

VBScript

Education

Industry Accreditation or relevant experience

Job description

Reporting to the IT Infrastructure Manager, the IT Infrastructure Specialist is responsible for the provision of technical support, deployment and design for our business critical IT Infrastructure. This is a key role in an IT Infrastructure Team that manages our on-premise private cloud and server estate and public cloud platforms.

Key accountabilities:

• Delivery of 2nd/3rd line operational support for IT services
• Technical resource and, where required, technical lead for projects and BAU activities ensuring delivery within agreed scope and timeframe
• Working with Incident Management Teams to restore service quickly and efficiently and, where required, Problem and Change Management Teams to complete any follow up actions
• Supporting Business Application and Change and Delivery Teams on a pipeline of maintenance and enhancement activities
• Supporting Service Delivery Managers with IT Infrastructure Changes by providing technical expertise at CAB Meetings and, where required, the technical resources to implement changes
• Working with IT Infrastructure Architects and 3rd party specialists on the design of new solutions
• Participate in a 1-in-4 (or greater) week long on-call rotation to ensure timely resolution of Priority 1 (P1) and Priority 2 (P2) incidents.
• Planning and executing changes in accordance with policies and processes
• Documenting procedures, processes and high and low level designs
• Researching current and emerging technologies

Skills and Experience:

• Managing a Windows Infrastructure, including Active Directory, DHCP, DNS (Essential)
• Managing an Azure public cloud environment (Desirable)
• Implementing IT security Best Practices (Essential)
• Managing a VMWare vSphere/ESX environment (Essential)
• Networking, including Layer 2/3 switching, firewalls and Wireless networks (Desirable)
• Scripting and automation, including Powershell and vbscript (Desirable)

Qualifications:

• Industry Accreditation (Microsoft, VMWare, Cisco, Juniper, etc…) or evidence of relevant work experience