Technology Infrastructure Engineer

JDSports; Bury; On-site; GBP 42,000 - 64,000; Full time

Job summary

JD Sports is seeking an experienced Technology Infrastructure Engineer in Bury to maintain and support our internal IT environment. You will manage Windows Server, Active Directory, and VMware vSphere, while supporting cloud workloads across Azure, GCP, and Microsoft 365.

The role includes BAU tasks, incident management, and small project work within a dynamic team. You will collaborate with the Technology Infrastructure Team Lead and be responsible for ensuring service stability, security, and

Qualifications

• Experience with Windows Server administration, deployment and troubleshooting.
• In-depth knowledge of Active Directory and Group Policy.
• Solid understanding of networking fundamentals (DNS, DHCP).
• VMware vSphere virtualization experience (7.0+).
• Knowledge of Entra ID, RBAC, PIM and Enterprise App/SSO functionalities.
• Experience supporting Microsoft 365 services.
• Experience with server and storage hardware, preferably HPE.

Responsibilities

• Act as 3rd line escalation for infrastructure incidents, driving resolution.
• Respond to critical incidents respecting SLAs to minimise business impact.
• Investigate recurring issues and identify root causes for long-term improvements.
• Perform day-to-day server administration across the estate.
• Administer Windows Server, Active Directory, VMware vSphere environments.
• Carry out routine maintenance: patches, config changes, updates.
• Support server/storage hardware platforms, preferably HPE.
• Carry out cloud-based administration across Azure, GCP, and Microsoft 365.
• Lead small infrastructure projects and assist senior engineers on larger initiatives.

Skills

Windows Server administration

Active Directory (GP)

Networking fundamentals

Entra ID, RBAC, PIM, SSO

Microsoft 365

Server & storage hardware knowledge

Analytical skills

Tools

VMware vSphere

HPE server/storage hardware

Job description

Role: Technology Infrastructure Engineer

Location: Bury, Greater Manchester

Role Purpose

We are looking for an experienced IT Infrastructure Engineer with a logical mindset and a passion for technology to join our team. Reporting to the Technology Infrastructure Team Lead, you will be responsible for maintaining and supporting internal infrastructure and cloud services. You'll play a crucial role in the day-to-day operations and stability of our IT environment.

This role spans Windows Server, hardware, security, cloud technologies, identity management and automation. The responsibilities cover a mix of BAU support and escalations with project-based work.

Key Responsibilities

Operational Support & Incident Management

• Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution.


• Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.


• Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement.

Infrastructure Administration

• Perform day-to-day server administration tasks across the infrastructure estate.


• Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.


• Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.


• Support server and storage hardware platforms, with preference for HPE solutions

Cloud & Microsoft Platforms

• Carry out cloud-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365.


• Support identity, access, and core infrastructure workloads within cloud and SaaS platforms.

Project Work

• Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.


• Take technical responsibility for small infrastructure projects as allocated by the line manager.


• Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.

Key Skills & Experience

Essential

• Experience with Windows Server administration, deployment, and troubleshooting


• In-depth knowledge of Active Directory, including Group Policy


• Good understanding of networking fundamentals, including DNS and DHCP


• Virtualisation, preferably VMware vSphere (7.0+)


• Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities


• Experience supporting Microsoft 365 services


• Experience supporting server and storage hardware, preferably HPE platforms


• Strong analytical skills, enabling rapid and accurate responses to reactive technical issues

Desirable

• Experience with AWS. GCP and Azure platforms


• Understanding of Terraform and GitHub administration


• Experience with CyberArk and/or Zscaler (ZIA, ZPA)

Personal Attributes

• Organised, punctual, and detail-oriented


• Strong communicator able to engage both technical and non-technical audiences


• Proactive and capable of working independently