IT Infrastructure & Operations Engineer

Sofina Foods Europe; Malton; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive rates

Online Benefits Hub

Canteen

Life insurance

On-site parking

Company pension

Referral programme

Health & wellbeing programme

Job summary

Sofina Foods is seeking an IT Infrastructure & Operations Engineer to lead projects and provide expert support in a fast-paced environment at our Malton site in the United Kingdom.

You will oversee core infrastructure, manage 3rd line support, and split your time roughly 70% projects and 30% BAU activities, including on-call duties from 5:00pm to 6:00am. Collaboration across teams is essential to deliver ICT initiatives and strengthen system reliability.

Qualifications

• 3rd line IT support experience is essential.
• Windows Server and Windows Desktop experience required.
• Azure, Office 365 and virtualization (VMware/Hyper-V) experience preferred.
• Networking basics including Cisco/Meraki/HP and Wi‑Fi/WAN knowledge beneficial.

Responsibilities

• Analyse and assess third line calls to meet SLAs with the IS service desk.
• Support and maintain core infrastructure.
• Approximately 70% project work and 30% BAU support.
• Attend on-call rota for 3rd line support from 5:00pm–6:00am.
• Resolve complex faults and deliver infrastructure projects.

Skills

3rd line IT support

Windows Server

Windows Desktop

Azure

Office 365

Virtualization

Tools

VMware

Hyper-V

Veeam

Barracuda

SolarWinds

Ivanti

CyberArk

SIEM

Cylance

Job description

Summary

Seeking an IT Infrastructure & Operations Engineer to lead projects and provide expert support in a fast-paced, service-driven environment.

The Role

The IT infrastructure and operations (I&O) function is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the business.

Your Key Responsibilities

• Analyse and assess third line calls to ensure that the infrastructure team meet their operational level agreement with the IS service desk
• Support and maintain core infrastructure
• Approximately 70% Project work 30% BAU support
• Take part in the IT on call Rota for 3rd line support 5:00pm – 6:00am
• Resolve complex technical faults maximizing the use of any resource available
• Successfully deliver infrastructure projects
• Support the implementation of the business goal by delivering all ICT initiatives to deliver the business strategy
• Develop your expertise in ICT technologies and the business environment to ensure that you are aware of the businesses demands and how IT support them
• Engage with other members of the team in order to enhance their overall understanding of IT and business activities, and improve the operational efficiencies in these areas
• Check all daily, weekly and monthly infrastructure tasks including daily system checks, Backups, licensing and cyber security checks
• Visit remote sites when required, which may involve overnight stays
• Carry out any other IT support and implementation duties as directed by the IT Infrastructure & Operations Manager

The Ideal Candidate

• Previous experience of working in a 3rd line IT support position (essential)
• Working experience of Windows Server, Windows Desktop
• Azure, Office 365 and Virtualization experience (VMware or Hyper-V)
• Veeam, Barracuda, SolarWinds, Ivanti, CyberArk, SIEM, Cylance
• Network skills based on Cisco, Meraki and or HP, Wi-Fi LAN and WAN
• Quality and detail focused
• Strong analytical skills Combined with effective problem-solving skills and ability to influence solutions
• Determined and resilient, with the drive to complete tasks
• Effective planning and organisational and communication skills (written and verbal)
• Team focused
• Excellent interpersonal skills and ability to maintain strong working relationships at all levels
• Good numerical skills
• Must be able to commit to call out services when needed
• Due to call out the candidate must be located in an area that is no more than a 1 hour drive from the site

Why Sofina Foods?

• Competitive rates
• Online Benefits Hub
• Canteen
• Life insurance
• On-site parking
• Company pension
• Referral programme
• Health & wellbeing programme

Company Information

Sofina Foods is more than just a food company. It’s a place where you can grow your career, learn new skills, and make a positive impact.

With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe.

At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents.

Our vision is to be the most successful food company in the world - If you’re looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you.

Equal Opportunities

Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.

We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you

Schedule

Monday to Friday

Location

Malton, North Yorkshire

Hours of Work

Full-time

Company

Sofina Foods

Country Code

GB