IT Infrastructure Engineer

Milton Keynes City Council; Milton Keynes; Hybrid; GBP 35,000 - 42,000; Full time

Job summary

Milton Keynes City Council is seeking an IT Infrastructure Engineer to support server and desktop environments, ensuring secure and resilient systems for local services.

The role involves providing third-line technical support, owning infrastructure platforms and maintaining core services across security, patching and Microsoft technologies. A flexible, partly home-working arrangement is possible with weekly office presence.

Qualifications

• Proven experience of virtualisation technologies and Windows server environments.
• Strong organisational skills and the ability to prioritise workload effectively.
• Experience translating technical information into plain English for colleagues.
• Ability to work independently and remain calm under pressure.
• Collaborative approach and willingness to support wider team goals.

Responsibilities

• Provide third line technical support across server infrastructure.
• Support and manage infrastructure platforms, including system configuration.
• Maintain core services such as security, compliance, messaging, patching and Microsoft technologies.
• Take ownership of support requests, diagnose faults and resolve technical issues.
• Work with service desk colleagues, service teams and users to ensure continuous service delivery.
• Support and maintain virtual infrastructure and security systems, including upgrades, backups and threat monitoring.

Skills

Virtualisation

Windows Server

Organisational skills

Problem analysis

Plain English communication

Independent working

Team collaboration

Education

A level or equivalent ICT

Job description

Job Introduction

We’re recruiting an IT Infrastructure Engineer to join Milton Keynes City Council, supporting the systems and services that keep our organisation running effectively for local people.

At Milton Keynes City Council, we are dedicated, respectful and collaborative. Our ICT service plays a vital role in delivering reliable, secure and modern technology that enables colleagues across the organisation to provide essential services to our communities.

In this role, you’ll provide third line technical support and take ownership of key infrastructure systems, helping to maintain our server and desktop environment. Your work will underpin the day-to-day activities of ICT users across the council, ensuring systems are secure, resilient and performing well.

This is the role for you if you enjoy solving complex technical problems, working with a wide range of stakeholders and contributing to a reliable technology environment that supports our city.

This role may be suitable for home working, following an assessment. Home‑based roles require a minimum of one day per week working from the office or site.

Appointments are usually made at the bottom of the grade, with consideration given to a higher starting point only in exceptional circumstances, such as significant relevant skills or experience.

This salary grade starts at £38,510

Interviews for this role will be held week commencing 5th October 2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

We take pride in our supportive work culture and try to go that extra mile when it comes to investing in our colleagues.

Find out more about working with us here: www.mkcounciljobs.org.uk

Role Responsibilities

• Provide third line technical support across server infrastructure
• Support and manage infrastructure platforms, including system configuration
• Maintain core services such as security, compliance, messaging, patching and Microsoft technologies.
• Take ownership of support requests, diagnose faults and resolve technical issues
• Work with service desk colleagues, service teams and users to ensure continuous service delivery
• Support and maintain virtual infrastructure and security systems, including upgrades, backups and threat monitoring

Ideal Candidate

• Education to A level, NVQ level three, BTEC or equivalent in ICT, or relevant experience
• Proven experience of virtualisation technologies and Windows server environments
• Strong organisational skills and the ability to prioritise workload effectively
• The ability to analyse problems and provide clear, practical solutions
• Experience translating technical information into plain English for colleagues
• The ability to work independently and remain calm under pressure
• A collaborative approach and a willingness to support wider team goals