IT Project and Technical Support Officer
Derbyshire Healthcare NHS
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Benefits offered by this job
Job summary
Derbyshire Healthcare NHS is seeking an IT Project and Technical Support Officer on a fixed-term contract (9 months) at Kingsway Hospital, Derby. The role focuses on planning, coordinating and delivering small IT projects while providing practical support for devices and systems.
You will work in the Technical Services team to ensure reliable IT services for clinicians and staff, including deployment and day-to-day issue resolution.
Qualifications
- Educated to degree level in IT, technical, project management or business-related subject, or equivalent experience.
- Experience liaising with external suppliers/service providers to support service delivery.
- Experience working with users to understand and resolve IT issues.
Responsibilities
- Provide technical and project support across the Trust, assisting with planning, coordination, monitoring and delivery of small projects.
- Support the delivery of cost-effective IT solutions for clinical and corporate services.
- Assist with device deployment, software implementation and user support across Trust sites.
Skills
Education
Tools
Job description
View our current vacancies by professional area below, or view all our vacancies athealthjobsuk.com
Main area IT Project and Technical Support Officer Grade NHS AfC: Band 5 Contract Fixed term: 9 months (end date 31st July 2027) Hours Part time - 22.5 hours per week Job ref 383-COR-7748-26
Site Kingsway Hospital Town Derby Salary £32,073 - £39,043 pa, pro-rata Salary period Yearly Closing 10/09/2026 23:59
Want to make a real difference and have a truly rewarding career? Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
We’ve been rated ‘good’ overall by the CQC, with some outstanding services. The CQC commented at our most recent inspection on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.
We are passionate about making equality, diversity and inclusion part of our DNA. We take pride in our “People First Culture” which creates a workplace where everyone feels a genuine sense of belonging, difference is celebrated, and people are comfortable to bring their whole selves to work. We value the richness that comes from having colleagues that are fully representative of the local community. We welcome people who identify as Black, Asian or from a Minority Ethnic background, protected characteristics, and with all backgrounds and experiences.
This role provides technical and project support across the Trust,assistingwith the delivery, deployment and ongoing use of approved technology, systems,devicesand associated equipment. It supports the planning,coordinationand monitoring of small projects, ensuring staff receiveappropriate resources,guidanceand technical input to meet service needs.
Working within the Technical Services team, the role helps deliver cost-effective, well-managed IT solutions for clinical and corporate services. This includes supporting users with technology implementation and use, resolving day-to-day and non-routine technical issues whereappropriate, and providing practical support for devices,systemsand equipment.
The role will liaise with internal teams, externalsuppliersand service providers to support Trust systems and agreed project delivery. It will also support asset management, including device deployment, usage reporting, audits, investigations and decommissioning in line with Trust policies and procedures.
The role requires flexibility to meet service needs, including visiting Trust sites to provide user support, undertake device audits and assist with local deployment activity. It supports high-quality IT service management, helping clinicians and staff access the tools they need to work effectively.
Provide technical and project support across the Trust,assistingwith the planning, coordination,monitoringand delivery of small projects to ensure staff are supported withappropriate resources,guidanceand technical input.
Work as part of the Technical Services team to support the delivery of cost-effective, well-managed IT solutions that meet the needs of clinical and corporate services.
Support staff with the deployment, implementation and use of approved technology, systems,devicesand associated equipment, resolving day-to-day and non-routine technical issues independently whereappropriate.
Liaise with internal teams, external systemsuppliersand service providers to support the maintenance of Trust systems and the successful delivery of agreed projects.
Support asset management activities, including device deployment, usage reporting, audits, investigations and decommissioning in line with Trust policies and procedures.
Provide technical and practical support for telecommunications, mobiledevicesand user-reported issues, including the analysis of reporting data to support effective device usage,managementand service improvement.
Contribute to the delivery of high-quality Technology and Information Service Management, helping to ensure that clinicians and other staff have reliable access to tools they need to carry out their duties effectively.
Work flexibly to meet the needs of the service, including visiting Trust sites across Derbyshire
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in people's lives’.
CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
Benefits include:
- Commitment to flexible working where this is possible
- 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
- Yearly appraisal and commitment to ongoing training
- Good maternity, paternity and adoption benefits
- Health service discounts and online benefits
- Incremental pay progression
- Free confidential employee assistance programme 24/7
- Access to our LGBT+ network, BAME Network and Christian Network
- Health and wellbeing opportunities
- Structured learning and development opportunities
Provide technical and project support across the Trust,assistingwith the planning, coordination,monitoringand delivery of small projects to ensure staff are supported withappropriate resources,guidanceand technical input.
Work as part of the Technical Services team to support the delivery of cost-effective, well-managed IT solutions that meet the needs of clinical and corporate services.
- Experience working with users to understand and resolve IT issues
- Experience liaising with external suppliers, service providers or partner organisations to support service delivery.
- Educated to degree level in an IT, technical, project management or business-related subject, or equivalent relevant experience.
- Relevant experience of working in an IT, technical support, digital, project support or service delivery environment.
- Experience of working with suppliers, service providers or internal technical teams to support delivery of IT services.
- Previous experience of providing IT system support in a healthcare environment.
- Good customer service and communication skills.
- Previous experience of providing IT system support in a healthcare environment.
- Experience using an IT Service Management system such as Halo
Flexible Working
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for our service and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.
Disability Confident Employer
The Trust is a Disability Confident Employer. If you require any reasonable adjustments to support you in the recruitment process please let us know.
If you require any support in completing the application form please do not hesitate to contact the Recruitment Team, 01332 564856, option 1, option 1 or email dchst.recruitment@nhs.net and we will be happy to provide assistance.
DBS Checks
The cost of undertaking a DBS (Disclosure and Barring Service) disclosure will be met by the individual. The Trust will meet the initial costs of the disclosure which will be deducted from your first month’s salary.
This job may close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.
Please be aware this vacancy will close when it has hit a certain number of applications, even if this is before the listed closing date. We recommend you complete and submit your application as soon as you are able.
Information about joining our bank of temporary workers
Information on the support and education we provide to junior doctors during their years of clinical training
Information about the agreed set of commitments that employees can each expect from the Trust, and give in return
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