IT Infrastructure Analyst

Merton College; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent educational institution in London is seeking an IT Infrastructure Analyst. You will manage on-site networks and cloud infrastructures with a focus on Active Directory and Azure technologies. Responsibilities include enhancing IT systems, leading projects, and resolving complex technical issues. The ideal candidate should have strong expertise in backend services, networking technologies, and Microsoft systems. Generous benefits include extensive annual leave and a pension scheme.

Benefits

Generous annual leave

Excellent pension scheme

Subsidised sports facilities

Professional development/training

Qualifications

• Strong expertise in cloud and on-premises backend services.
• Detailed understanding of Microsoft Active Directory.
• Solid knowledge of networking technology and services.

Responsibilities

• Manage and enhance IT systems for uninterrupted operations.
• Lead IT infrastructure projects and support organisational objectives.
• Act as a key escalation point for onsite support teams.

Skills

Cloud and on-premises backend services expertise

Microsoft Active Directory knowledge

Networking technology knowledge

Tools

Azure

Exchange

Intune

SharePoint

Job description

Overview

Here at South Thames Colleges Group, we are seeking an IT Infrastructure Analyst to oversee both on-site networks and cloud-based infrastructures, with a primary focus on hosted active directory services as well as Azure technologies, while remaining versatile enough to incorporate other platforms as necessary.

Responsibilities

• Manage, maintain, and enhance IT systems to ensure uninterrupted operations, robust security, and continuous improvement.
• Lead IT infrastructure projects under guidance from the Deputy IT Director; design, implement, and optimise IT systems to support organisational objectives.
• Act as a key escalation point for onsite support teams after escalations have been exhausted, providing advanced technical expertise as part of the 3rd line support framework.
• Diagnose and resolve complex technical issues by leveraging technical knowledge, diagnostic skills, and collaboration with vendors or external support teams to minimise downtime.
• Regularly maintain, upgrade, and secure core systems to meet compliance standards and protect against threats.
• Monitor performance, identify improvement opportunities, and optimise the efficiency and reliability of IT systems.

Qualifications

• Strong expertise in cloud and on-premises backend services, including Azure, Exchange, Intune, SharePoint, and cloud services.
• Detailed understanding of Microsoft Active Directory; desktop and server operating systems; and Microsoft System Management Tools.
• Solid knowledge of networking technology, topologies, and services.

Working pattern

The role is predominantly based at Merton College and is a Group-wide post. You will need to travel/work from any of STCG campuses as required.

Benefits

• Generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year, and 5 days wellbeing leave.
• Excellent pension scheme with significant employer contributions (Teachers Pensions or Local Government Pension Scheme).
• Subsidised sports facilities and professional development/training.
• Salary sacrifice cycle to work scheme.

Miscellaneous

As part of due diligence checks, successful candidates will be subject to enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK.

As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.

We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.