IT Incident Response Specialist – Inverness (NOC, Nights)

Adecco; Inverness; On-site; GBP 29,000 - 35,000; Full time

Job summary

Adecco Inverness is seeking an experienced IT Incident Service Analyst to join a fast-paced IT Operations team onsite. You will monitor alerts, coordinate technical teams and suppliers, manage escalations and ensure incidents are prioritized and resolved to maintain service availability.

The role emphasizes incident progression, accurate records, clear stakeholder updates, and regular shift handovers within a 4 nights on, 4 nights off pattern.

Qualifications

• Experience in Incident Management, IT Operations, Service Desk or similar operational environment.
• Strong understanding of Incident Management, Event Monitoring and escalation processes.
• Excellent stakeholder communication and relationship management skills.

Responsibilities

• Monitor alerts, events and incidents, assess impact and action.
• Coordinate with technical teams, suppliers and stakeholders to manage incidents.
• Drive incident progression, ensuring timely escalation and resolution of issues.
• Maintain records and provide clear operational updates and shift handovers.
• Identify risks, service impacts and recurring issues and escalate as required.
• Support continuous service improvement by identifying trends and process enhancements.

Skills

Incident Management

IT Operations

Stakeholder communication

Decision making under pressure

Ticketing systems experience

Job description

Adecco Inverness is seeking an experienced IT Incident Service Analyst to join a fast-paced IT Operations team onsite. You will monitor alerts, coordinate technical teams and suppliers, manage escalations and ensure incidents are prioritized and resolved to maintain service availability.

The role emphasizes incident progression, accurate records, clear stakeholder updates, and regular shift handovers within a 4 nights on, 4 nights off pattern.